Shilajit Ray

Performance-driven, insightful, hard-working individual with excellent analytical and communication skills with proven ability to achieve and exceed all business goals in high-pressure environment. A competent professional with a total of ten years of work experience across finance, risk management, transaction risk, KYC / AML , customer service and operations.

• HSBC, Exclusive Case Manager, 06/28/23 - Present, Managing end to end account opening journey of high networth international customers applying to open account in HSBC HK & UK.The work involves setting up appointments with customers, filling out the smart form for account opening over phone, evaluating the customer’s profile through mandatory checks and enhanced due diligence (EDD, CDD, FATCA , SEC,PEP,CDS checks) to ensure legitimate customers gets onboarded. Liaise with RM’s, credit analysts and other departments. Opening accounts using account opening tools. Conducting post account opening formalities and maintaining records. Top performer in the process. Took part in co-curricular activities and won recognition.
• Amazon INC, Fraud Risk / KYC Analyst, 05/30/16 - 04/03/22, Protecting and safeguarding customer’s Amazon accounts from cyber criminals and fraudsters by monitoring transactions and ruling out account takeovers and fraudsters. Onboarding SME businesses on Amazon platform through KYC checks. Initiating process improvement drives and mentoring new hires. Contributed to process improvements through submission of ideas and work arounds.
• Dell Technologies, US B2B Accounts Receivable’s Associate, 04/2014 - 05/2016, As a part of Global Financial Services (GFS) team, handled multi-million dollar B2B Accounts Receivable portfolio through calls and emails. Managed high profile business accounts globally and was the single point of contact for many businesses. From receipts and invoicing to credit notes, refunds and tax disputes to bank reconciliations and cash applications.
• Deloitte Consulting US India Private Limited, US Healthcare Analyst (Strategy & Operations), 06/25/12 - 10/08/12, Work involved evaluating medical claims on behalf of hospitals and medical facilities. Worked on behalf of the providers (hospitals, laboratories, clinics). The work required resolving medical claims pending from the insurance companies through calls and emails, verifying payments by comparing them against contracts and resolving disputes.

Date of Birth: 11/25/1989

Email: shilajitray1@gmail.com

Phone: +916303256258