Ramu Addyya

Maître D'

ITC Maurya Sheraton Luxury Hotel

08.1987 - 03.2024

Spoke clearly and persuasively in positive or negative situations and responded well to questions.
Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
Trained, coached and evaluated subordinates to raise performance to company standard.
Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Answered customer questions about hours, seating, and menu information.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cultivated positive guest relations by managing information and orchestrating speedy seating.

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