Listening to Music
Ramu Addyya
Maître d'
New Delhi
Summary
Customer-focused Maitre D' with 36 years of fine dining experience and strong knowledge and interest in food and beverages. Establishes rapport with guests by providing exceptional hospitality to meet highest standards. Assesses and adapts to current practices to complete tasks faster and more efficiently and motivates teams to sustain exceptional levels of performance.
Overview
37
37
years of professional experience
2
2
Languages
Work History
Maître D'
ITC Maurya Sheraton Luxury Hotel
08.1987 - 03.2024
- Spoke clearly and persuasively in positive or negative situations and responded well to questions.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Skills
Team Management
Multitasking proficiency
Exceptional communication
Reservation Management
Fine-dining expertise
Guest Relations
Food safety awareness
Guest complaint resolution
Guest Engagement
Event Planning
Customer Service
Interests
Timeline
Maître D'
ITC Maurya Sheraton Luxury Hotel
08.1987 - 03.2024