Shilanand A.

Rolled off from IBM India-GTS to Kyndryl in September 2021.

Responsible for managing and supporting high-impact internal and external audits for all accounts serviced by North American midrange delivery teams, consistently maintaining 98% confidence in Kyndryl/IBM information security controls.

• Implemented a culture of transparency and servant leadership across all Kyndryl audit support teams.
• Planned, organized, developed, and trained two new teams building audit support roles for both SOC1 and internal audit, such as corporate and security process testing on required controls, and led these teams to successfully complete several organized audits.
• Nurturing a positive reputation across all North American accounts, working with Delivery Executives and ISAs across North American and Canadian accounts to meet the compliance controls, meeting the metric targets, and leading deep dive analytic teams to drive security projects based on self-identified risk areas, reducing overall risk audit results to satisfactory outcomes, and conducting regular meetings with the Leads, account Infrastructure Architects, and Solution Architects to review application requirements.
• Working on building metrics regularly for various compliance controls on device-based processes (specifically security management, health checking, patch management, build and decommission, security controls, risk management, user ID management, physical controls, access management, inventory controls, and reviewing client security policies) for the sector (Canadian clients) and overlooking all the deviations and flaws under relevant teams managing the source.
• Consistently sought after due to proven expertise in technical and business knowledge, taking on challenging tasks, and ensuring that all supported audits and compliance maintain the highest quality standards.
• Understanding business expectations, industry trends, and the risk appetite of businesses, and accordingly adopting IT services on a regular basis.
• Implementation of projects, including participation in the design or testing phases.
• Facilitate the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective supervision if necessary.
• Self-starter with excellent leadership, interpersonal, and project management skills.
• Strong problem-solving and analytical skills, with the ability to summarize findings.

• Managed teams to secure the fitness of resources, resolve all problems, provide technical support to all applications, and secure clear possession of problem identification, its analysis, impact analysis, and solutions.
• Evaluated all problems and impact analyses, and recommended solutions, workarounds, and a management report to review the same for precision and totality of contents.
• Assisted representatives from counterparts in application and resource planning, comprehended all business requirements, prepared required documents, and coordinated with the team. I was also involved in the selection and interview process of new candidates.
• Provided support, developed, and maintained all multiple interfaces with customer reporting and governance, and supervised everyday requests for matters related to growth.

• Providing technical support for all customer IT needs, resolving issues based on inquiries and email support. With associated IBM tools such as service management, incident management, associated applications, software, hardware instructions, troubleshooting of client emails, Lotus Notes, and server monitoring.
• Worked on subjects showcasing knowledge in project planning and coordination, reports, metrics, dispatching, back office management, SLA targets, and frameworks like Lean and other quality parameters.
• Training the new hires as per the requirements and client/process requirements.

• Worked in the engineering departments – mechanical maintenance – as a supervisor trainee.
• Designing and fabricating machines, reconditioning, retrofitting, and maintenance of machines, reconditioning, retrofitting, and maintenance of machines, estimation and costing, project design and manufacturing, quality, and audits training.