Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Hi, I’m

Shilpa Arora

Service Delivery Leader
New Delhi,DL
Shilpa Arora

Summary

Dynamic leader with proven track record in leading teams and driving operational efficiency. Demonstrated ability to implement strategic initiatives that enhance productivity and foster growth. Known for utilizing strong leadership and communication skills to facilitate team collaboration and achieve organizational goals, with maintaining excellent client relations.

Overview

10
years of professional experience
1
Certification

Work History

Genpact

Senior Manager, Operations
01.2022 - Current

Job overview

  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Increased customer satisfaction with timely project deliveries and seamless communication.

Genpact

Assistant Manager
03.2006 - 04.2012

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Education

Delhi University
Delhi

Bachelor of Arts
04.2001

University Overview

Skills

Strategic planning

Talent development

Operations management

Resource allocation

Data analytics

Partnership development

Corporate communications

Data-driven decision making

Influencing and negotiating

Cross-functional team leadership

Decision-making

Certification

Deploma in Advertising, PR and Mass Comms

Interests

Working with Specially Abled Children

Timeline

Senior Manager, Operations
Genpact
01.2022 - Current
Assistant Manager
Genpact
03.2006 - 04.2012

Deploma in Advertising, PR and Mass Comms

03-2004
Delhi University
Bachelor of Arts
04.2001
Shilpa AroraService Delivery Leader