Shilpa Baddenapalli
Summary
Dynamic banking professional with a proven track record at Bank of Baroda, excelling in loan processing and customer service. Adept at enhancing operational efficiency and fostering team collaboration, I effectively resolved client issues and ensured regulatory compliance, contributing to a streamlined workflow and improved client satisfaction.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Officer
Bank of Baroda
Chennai
01.2017 - Current
- Managed customer inquiries and resolved banking issues effectively.
- Processed loan applications and verified required documentation promptly.
- Assisted in account opening and closing procedures for clients.
- Collaborated with team members to streamline operational workflows.
- Educated clients on banking products and services available.
- Conducted compliance checks to ensure adherence to regulatory standards.
- Maintained accurate records of transactions and client interactions.
- Supervised subordinate staff in carrying out daily duties and activities.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
Education
PG Diploma in Banking And Finance - Banking And Finance
Baroda Manipal School of Banking
Bangalore 11.2015 - 11.2016
Bachelor of Pharmacy - Pharmacy
PRRM College of Pharmacy
Cuddapah, India 06.2010 - 07.2014
Skills
- Customer service
- Loan processing
- Operational efficiency
- Customer relationship management
- Team collaboration
- Regulatory adherence
- Time management
- Problem solving
- Attention to detail
- Effective communication
- Work coordination
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Certification
Received 12 months training in Banking and Finance. Completed PGDBF Course.
Accomplishments
Awarded with one of our Bank's core values- Passionate Ownership in year 2022.
Timeline
Officer
Bank of Baroda
01.2017 - Current
PG Diploma in Banking And Finance - Banking And Finance
Baroda Manipal School of Banking
11.2015 - 11.2016
Bachelor of Pharmacy - Pharmacy
PRRM College of Pharmacy
06.2010 - 07.2014