Shilpa Malay

Core Deposit Platform (end-to-end deposit account lifecycle — pricing, fees, posting & settlement — processing 100M+ transactions worth ~$10 Trillion/day)

Progressively promoted across 3+ years · Agility Lead → Agility Lead Manager → Application Owner → Engineering Lead / TPM (Each role assigned on demand based on performance and organizational need)

• Joined as Agility Lead; rapidly transformed team delivery culture to full Agile — recognized for impact and elevated to Agility Lead Manager, leading and mentoring Agility Leads across multiple squads.
• Concurrently took on Application Owner responsibilities — governed application roadmap, backlog prioritization, and compliance obligations across the deposit platform.
• Promoted to Engineering Lead / TPM — owned a multi-application portfolio coordinating across APGs and up to multiple Scrum teams spanning engineering, data, infrastructure, and cybersecurity.
• Inherited a decommission-path PTC team; partnered with product and leadership to define modernization plan and vision, restructured and re-energized the team to deliver on that roadmap.
• Stood up a net-new FAP team from scratch — led onboarding, KT planning, and Agile coaching; built a high-performing team recognized for high story point delivery and on-time execution.
• Spearheaded velocity improvement from 37 to 55 story points per sprint; led 10+ major releases and reduced CR cycles through disciplined release management.
• Maintained and drove RAID log updates in close partnership with APO; supported risk-based go/no-go decisions across multi-million dollar technology investments.
• Defined and tracked KPIs, SLAs, and observability metrics using ServiceNow, Jira, and Splunk; reduced P1 incident response time significantly through continuous monitoring.
• Partnered with senior leadership and architects to drive platform resilience and scalability within regulatory and compliance standards.• Partnered with senior leadership, architects

• Facilitated end-to-end Agile ceremonies — Sprint Planning, Reviews, Retrospectives, Demos, Daily Stand-ups, and Scrum of Scrums — across 2-3 teams, driving sustained alignment and execution consistency.
• Served as Tech Lead bridging engineering and delivery — led architecture and design discussions, drove technical debt and modernization decisions, and ensured engineering standards and best practices were upheld across teams.
• Partnered with Product Owners and Scrum Masters to refine user stories, prioritize backlogs, and optimize sprint planning; contributed to a 15-25% improvement in team velocity through structured planning and backlog hygiene.
  Proactively resolved 10+ impediments and process inefficiencies per sprint — including technical blockers — ensuring uninterrupted team focus and sustained delivery momentum.
• Led incident response and root cause analysis discussions, driving swift resolution and embedding learnings back into engineering standards to prevent recurrence.
• Managed client interactions, defect tracking, and cross-team coordination; maintained clear visibility across all workstreams to support seamless and predictable delivery.
• Fostered a high-maturity Agile environment through monthly retrospectives and PM/PO syncs, embedding a culture of continuous improvement and accountability across teams.
• Developed comprehensive project plans covering scope, timelines, resources, and dependencies; conducted risk assessments and implemented mitigation strategies to minimize disruptions and ensure program stability.

• Led a team of eight QA professionals, overseeing end-to-end test planning, execution, and delivery across project milestones.
• Worked extensively with SQL Developer to update application pages and UI elements, executing SQL queries and validating backend data integrity to ensure accuracy of applied changes.
• Designed and executed comprehensive test plans, test scripts, and test cases, ensuring timely delivery and adherence to quality standards.
• Communicated test reports, sign-off documentation, and defect summaries to stakeholders, tracking outstanding issues and driving resolution plans to closure.
• Investigated and resolved complex data discrepancies, delivering actionable insights to development teams to facilitate timely fixes.

Test Lead | Automation & Performance Lead | Scrum Master

• Pioneered performance testing capability from the ground up — became the first person in the organization to set up the performance environment, built the scripts repository, executed initial test cycles, and scaled it into a fully staffed team; successfully embedded performance testing as a standard part of the release pipeline.
• Led a QA team of five across functional, automation, and performance tracks in the Clinical Trials domain, ensuring high-quality, audit-compliant releases throughout.
• Designed and built end-to-end automation frameworks using Selenium, Cucumber, and SpecFlow for web and mobile applications, significantly improving automation coverage and release predictability.
• Built and executed performance testing environments using JMeter and LoadRunner — from environment setup and script creation to execution and release integration.
• Served as Scrum Master — facilitated Agile ceremonies, removed blockers, coached team members on Agile best practices, and partnered with stakeholders on backlog refinement.
• Supported Azure migration activities while maintaining delivery standards and compliance obligations across the program.
  Delivered multiple releases on schedule with improved automation coverage and sustained quality benchmarks.

Senior Quality Assurance Engineer / Automation Lead, 02/2011 - 11/2017
Oracle — Hyderabad

• Served as core team member for Oracle ERP Financials — Expenses module; owned end-to-end test automation strategy and execution for one of Oracle's critical financial product lines.
• Led a 2-3 member automation team implementing OATS-based regression automation framework across the Expenses module; reduced manual testing effort by 60%, significantly accelerating release cycles.
• Designed and maintained robust automation scripts using Oracle Application Testing Suite (OATS), ensuring high test coverage, repeatability, and reliability across releases.
• Mentored 4-6 engineers on automation tools, frameworks, and best practices — building team capability and embedding a quality-first engineering culture.
• Collaborated with global cross-functional teams for release testing, validation, and sign-off, ensuring seamless delivery across time zones.

• Built and maintained web and desktop applications using ASP.NET, C#, SQL Server, Flex Builder, Adobe AIR, and .NET Web Services.