Shilpa Chacko
Hyderabad
Summary
Results-driven Business Analyst with over 5 years of experience in Agile software development environments, specializing in requirement elicitation, stakeholder engagement, user story creation, and functional documentation. Skilled at bridging gaps between business needs and technical teams. Proven track record of managing product backlogs, conducting demos, and supporting full product life cycles using tools like JIRA and Confluence, currently returning to the workforce after a professional break post-November 2024, with a strong desire to apply practical knowledge in a dynamic, growth-oriented role.
Overview
6
6
years of professional experience
Work History
Business Analyst
Aurus Tech Pvt Limited
Pune
04.2019 - 11.2024
- Collaborated with clients to gather, analyse, and document business and functional requirements for digital payment solutions.
- Created detailed BRDs, FRDs, and user stories to support product design and development.
- Conducted requirement validation using data extracts to ensure accuracy before implementation.
- Partnered with product managers and engineering teams to define sprint goals and maintain a value-focused product backlog.
- Facilitated sprint planning, retrospectives, and daily stand-ups to ensure smooth Agile workflows.
- Delivered product demos to clients, showcasing new features and enhancing customer satisfaction.
- Liaised between cross-functional teams, including development, QA, and client stakeholders, to ensure clarity of requirements.
- Managed and maintained updated user guides and documentation for internal and client use.
- Supported onboarding by mentoring new team members and providing functional training.
- Responded to support tickets and client queries, ensuring timely issue resolution.
- Prioritized enhancement requests and coordinated product roadmap execution, aligned with business goals.
Education
Master of Science - Information Technology
Sikkim Manipal University
Rongpo, Sikkim 06-2016
Skills
- Requirement Gathering & Analysis
- BRD/FRD Documentation
- Agile & Scrum Methodologies
- JIRA, Confluence
- Stakeholder Communication
- Product Demonstrations
- User Stories & Use Cases
- Sprint Planning & Stand-ups
- Cross-functional Team Collaboration
- UML, Drawio
- Training & Onboarding Support
Timeline
Business Analyst
Aurus Tech Pvt Limited
04.2019 - 11.2024
Master of Science - Information Technology
Sikkim Manipal University
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