Shilpa Dalmia
Executive Manager
Gurgaon
Summary
Results-driven IT Manager with over 5 years of experience leading and delivering projects from initiation to successful completion. Demonstrated expertise in managing cross-functional teams, fostering collaboration, and ensuring high stakeholder satisfaction. Proficient in project planning, resource allocation, budgeting, vendor agreements, and partner coordination, consistently driving efficient and timely project delivery. Committed to leveraging technical acumen and leadership skills to achieve organizational goals and enhance operational efficiency.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Executive Manager
Apollo Tyres Limited
12.2022 - Current
- Managed multiple projects across the APMEA region, overseeing initiation, budgeting, partner coordination, implementation, and closure.
- Evaluated technical solutions and proposed system improvements, enhancing operational efficiency and performance.
- Provided application support by managing defects, enhancements, and change requests using JIRA, Confluence, and TopDesk.
- Onboarded vendors prior to project initiation, ensuring compliance with contracts, and effective budget planning.
- Developed project roadmaps to ensure the timely delivery of initiatives.
- Managed CAPEX and OPEX requests, initiating and releasing PRs and POs in line with policies.
- Conducted weekly status meetings with partners and stakeholders to track progress, and resolve issues.
- Monitored operational performance to drive enhancements, improving application productivity, and business satisfaction.
Business Analyst
LearningMate Solutions Pvt. Ltd.
08.2020 - 12.2022
- Spearheaded two key initiatives: the DevOps Monitoring Tool (DMT) and the Automation Project.
- Gathered and analyzed business and technical requirements; documented them as JIRA user stories with clear acceptance criteria.
- Acted as the primary liaison between clients and development teams, facilitating requirement grooming and product demonstrations.
- Conducted backlog grooming and sprint planning sessions to align on project scope and delivery expectations.
- Designed automation workflows and authored comprehensive Project Design Documents (PDDs).
- Executed AS-IS process analysis to identify gaps and opportunities for improvement.
- Created wireframes and mock-ups for new features using Draw.io and Paint for visual clarity.
- Developed detailed user manuals and documentation for automation solutions, enhancing user understanding.
- Prepared and presented monthly automation project reports to Program Directors (PDs) and Project Managers (PMs).
- Conducted accessibility testing using the NVDA screen reader and other tools, and advised clients and development teams on accessibility standards and compliance requirements.
Digital Marketing Intern
Digicore Technology
04.2019 - 08.2019
- To run ad words on the Digicore website for generating inquires and collection of the leads.
- To handle the SE0 and SEM of the pages.
- Content creation and managing the user reviews received on the web pages.
- Received appreciated Certificate for contributing to Organization's goal.
- To generate the keywords using keyword planner tool
Education
Post Graduate Diploma in Management (PGDM) - Management in Information Technology & Analytics (ITA)
ITM Business School
Kharghar, Navi Mumbai06.2020
Bachelor of Engineering (B.E.) - Information technology (IT)
Shri Shankaracharya Group of Institution
Bhilai, India01.2017
Central Board of Secondary Education (CBSE) - Higher Secondary Certificate (HSC)
Krishna Public School (KPS)
Bhilai, India01.2013
Central Board of Secondary Education (CBSE) - Secondary School Certificate (SSC)
Krishna Public School (KPS)
Bhilai, India01.2011
Skills
Problem Solving skill
Product Implementation
Project Roadmap
Agile Methodology
Jira/Confluence
SQL
Budget Planning
Microsoft Excel
User Acceptance Testing (UAT)
Software Development Life Cycle (SDLC)
EXTRA CURRICULAR AND CERTIFICATIONS
Winner of Melange Event held in ITM. Winner of international Informatics Olympiad Participated in various Dance competitions.
Certification
Certification in Business Analyst
Interests
Swimming, Dancing
Timeline
Executive Manager
Apollo Tyres Limited
12.2022 - Current
Business Analyst
LearningMate Solutions Pvt. Ltd.
08.2020 - 12.2022
Digital Marketing Intern
Digicore Technology
04.2019 - 08.2019
Post Graduate Diploma in Management (PGDM) - Management in Information Technology & Analytics (ITA)
ITM Business School
Bachelor of Engineering (B.E.) - Information technology (IT)
Shri Shankaracharya Group of Institution
Central Board of Secondary Education (CBSE) - Higher Secondary Certificate (HSC)
Krishna Public School (KPS)
Central Board of Secondary Education (CBSE) - Secondary School Certificate (SSC)
Krishna Public School (KPS)
Training
- Training in PHP Vardhman Edutech, Bhilai C.G. 2016
- Completed one-month Vocational Training in PHP
- Training in C Language Hewlett-Packard Education Services, Pune 2015
- Completed one-month Vocational Training in C Language.