Shilpa Dey

Senior Cabin Crew Member

Indigo Airlines

01.2022 - Current

Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
Responded to passenger emergencies to provide first aid.
Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
Conducted thorough inspections of aircraft cabins before takeoff, identifying potential hazards or maintenance needs promptly.
Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
Assisted passengers with special needs, providing personalized care and support throughout the journey.
Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
Delivered comprehensive training programs for junior crew members, fostering a culture of continuous learning and development among staff.
Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
Collaborated with team members to streamline onboard processes, resulting in smoother flight operations.
Increased revenue from in-flight sales by effectively promoting products and services available to passengers.
Ensured compliance with all airline policies and regulatory requirements related to cabin operations during flights.
Led regular emergency drills for the cabin crew, ensuring preparedness for various in-flight scenarios.
Managed inventory levels of onboard supplies, minimizing waste while maintaining adequate stock for each flight''s requirements.
Streamlined communication between cabin crew and pilots during flights for efficient information sharing on flight status or passenger updates.
Acted as a key liaison between the airline and its customers, providing feedback on service quality and areas for improvement to management teams.
Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.