Shilpa Dey
Flight Attendent
Bengaluru
Summary
Accomplished Senior Cabin Crew Member with a proven track record at Indigo Airlines, enhancing passenger satisfaction and safety through expert emergency management and exceptional service. Skilled in emergency procedures and team management, I led initiatives that significantly boosted in-flight sales and efficiency. Recognized for fostering a culture of continuous learning and development, my leadership directly contributed to improved operational outcomes and customer service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Cabin Crew Member
Indigo Airlines
01.2022 - Current
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
- Responded to passenger emergencies to provide first aid.
- Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
- Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
- Conducted thorough inspections of aircraft cabins before takeoff, identifying potential hazards or maintenance needs promptly.
- Improved overall cabin efficiency through meticulous attention to detail in pre-flight preparations and post-flight tasks.
- Assisted passengers with special needs, providing personalized care and support throughout the journey.
- Reduced customer complaints by effectively resolving conflicts and escalating issues when necessary.
- Delivered comprehensive training programs for junior crew members, fostering a culture of continuous learning and development among staff.
- Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
- Collaborated with team members to streamline onboard processes, resulting in smoother flight operations.
- Increased revenue from in-flight sales by effectively promoting products and services available to passengers.
- Ensured compliance with all airline policies and regulatory requirements related to cabin operations during flights.
- Led regular emergency drills for the cabin crew, ensuring preparedness for various in-flight scenarios.
- Managed inventory levels of onboard supplies, minimizing waste while maintaining adequate stock for each flight''s requirements.
- Streamlined communication between cabin crew and pilots during flights for efficient information sharing on flight status or passenger updates.
- Acted as a key liaison between the airline and its customers, providing feedback on service quality and areas for improvement to management teams.
- Played an integral role in perfecting brand image through adherence to uniform guidelines and professional demeanor at all times while interacting with passengers.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Cabin Crew Member
Go Airs
01.2018 - 01.2022
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Education
BBA - Fine Arts
Will Update
Balasore, India 04.2001 -
Skills
Emergency Procedures
Cultural Awareness
Assertiveness
Medical Emergency Response
Announcement delivery
Recruitment and selection
Security Procedures
Team Management
Cabin searches
Coaching and Mentoring
Disability Awareness
Complaint Handling
Food and Beverage Service
Revenue Generation
Brand representation
Elderly Care
Grooming standards
Passenger Assistance
Childcare experience
Flight Safety Expertise
First Aid
Preflight briefings
Schedule Management
Emergency Response Coordination
Sales expertise
Public Speaking
Professional Appearance
Airline Operations
Hospitality service expertise
Emergency Situations Management
Aircraft Restocking
Problem-solving abilities
Sales and Marketing
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Certification
Safety certification
Timeline
Senior Cabin Crew Member
Indigo Airlines
01.2022 - Current
Cabin Crew Member
Go Airs
01.2018 - 01.2022
BBA - Fine Arts
Will Update
04.2001 -