Shilpa Gupta

• Supported multiple MDs based in EMEA by managing schedules and facilitating communication.
• Coordinated travel arrangements for international and domestic trips, including flights, hotels, and ground transportation.
• Facilitated urgent travel logistics for MDs, prioritizing their scheduling needs.
• Assisted MDs in processing and submitting official expenses on the portal.

• Provided dedicated support to multiple M.D.s across UK, Germany, and Netherlands, ensuring seamless operations.
• Facilitated efficient calendar management to optimize MD availability for meetings.
• Proactively investigates the MD’s diary and clears clashes.
• Coordinate with other EAs for call scheduling for the same or different time zones, such as the US, Japan, Singapore, China, and India, etc.
• Coordinate with client/vendor EAs for virtual or in-person call scheduling.
• Arrange travel via the internal tool or externally for international or domestic trips, such as flight, hotel, cab, and train bookings, etc.
• Book hotels directly by calling if they are not available on the tool.
• If an MD is traveling in another country in an Accenture office, book an office for them via the tool or coordinate with the offshore EAs.
• Book meeting rooms for MDs in internal or external places, and arrange lunch and snacks for meetings.

• Reserve a table in restaurants for the team and client dinner or lunch.
• Uploaded official expenses for MDs on the portal and resolved audit queries.
• Update time sheets on behalf of the MDs.
• Create a PO on the internal tool.
• Connect with MDs on a weekly basis, so we can discuss the diary and any future plans.
• Plan a team lunch or dinner for Christmas and New Year.
• Provide gift options to MDs, and buy and send them to the receiver's address after their confirmation.
• Arrange for an internal or domestic courier.
• Maintained good relationships with offshore EAs and MDs' team members.
• Maintain the distribution list.

Oversaw team leader responsibilities to ensure project success.

• Led a team for a specific project, overseeing tasks and ensuring alignment with project objectives.
• Create generated reports to track performance and analyze trends.
• Mentored team members, fostering professional growth, and enhancing team performance through knowledge sharing.
• Arrange a weekly team meeting to share updates.
• Assign new stockholders according to EA's bandwidth.
• Handled clients' escalations to assist lower-level employees, and maintain excellent customer service.
• Audit EAs work to determine metrics for operational performance.
• Mentored junior analysts, fostering skills development and knowledge sharing within the team.
• Facilitated employee appraisals, promotions, and terminations based on performance reviews to drive talent management.
• Reviewed employee concerns and new opportunities to drive business strategies.
• Trained new support analysts, contributing to the overall growth and success of the team.

Performed miscellaneous tasks to assist in daily team functions.

• Assisted in training the new joiner on various topics and taking their assessments.
• I was part of the people advocate team who arranged the whole team meeting and team-building activities.

• Manage and maintain executive schedules, including scheduling travel and conferences, making appointments, and making changes to appointments.
• Coordinated executive schedules and managed appointments to optimize time management.
• Coordinate and communicate, track and follow up on requests, and identify those of importance that require immediate attention.
• Negotiated favorable terms and pricing agreements with resorts, vendors, caterers, and other providers for services at special events.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Developed detailed meeting agendas and prepared comprehensive briefing materials for stakeholders.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Taking escalations and sharing them with the MD for solutions.
• Managing Google Calendar.
• Perform routine clerical tasks such as mailing and letter writing.
• Preparing minutes of meetings.
• Greeted all clients and visitors, ensuring that they received an outstanding first impression of the company.
• Handling office administrative tasks.
• Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.

• Manage and maintain executive schedules, including scheduling travel and conferences, making appointments, and making changes to appointments.
• Manage and prioritize our partners' schedules to ensure that their time is focused on critical, strategic issues.
• Coordinate and communicate, track and follow up on requests, and identify those of importance that require immediate attention.
• Ensure and maintain the confidentiality of all communication and documentation.
• Negotiated favorable terms and pricing agreements with resorts, vendors, caterers, and other providers for services at special events.
• Enhanced communication between the manufacturing department and the executive team, fostering a sense of teamwork and collaboration.
• Maintain and update spreadsheets of all projects, reconciling any errors.
• Perform routine clerical tasks such as mailing, copying, filing, and scanning.
• Taking messages and routine calls when necessary.
• Greeted all clients and visitors, ensuring that they received an outstanding first impression of the company.
• Overseeing administrative policies within an organization and within the office, recommending changes as appropriate.
• Prepare the presentation for the organizations, if required.
• Recruitment: Screen and shortlist resumes from job portals like Naukri.com, Monster, Indeed, etc., and line up interviews.
• Job Purpose: To provide support for top-level executives by providing executive-level administrative support, clerical support, receiving clients and visitors, arranging travel and correspondence, and scheduling meetings. May also be responsible for training and supervising lower-level clerical staff. As well as taking care of the recruitment part, also.

• Manage and maintain executive schedules, including scheduling travel and conferences, making appointments, and making changes to appointments.
• Answering and directing calls to appropriate executives and parties, and taking messages.
• Greeting visitors and determining access to appropriate parties.
• Overseeing administrative policies within an organization and within the office, and recommending changes as appropriate.
• Opening, sorting, and distributing correspondence, including emails, and faxes.
• Job Purpose: To provide support for top-level executives by providing executive-level administrative support, clerical support, receiving clients and visitors, arranging travel and correspondence, and scheduling meetings. May also be responsible for training and supervising lower-level clerical staff.