Shilpa Harry
Bangalore
Summary
Dynamic professional with a results-driven record at AT&T, over 8 years of experience in B2B and B2C sales, cold calling, and active client follow-ups. Lead Generation and Inside Sales Specialist with a proven track record of identifying high-quality prospects, nurturing client relationships, and driving revenue growth. Skilled in market research, cold calling, email campaigns, CRM management, and consultative selling to convert leads into long-term customers. Adept at understanding customer pain points, delivering tailored solutions, and exceeding sales targets.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Freelancer
Shilpa Harry
Bangalore, Karnataka, India
01.2020 - 01.2025
- I am a creative and detail-oriented freelance author and content writer, with a passion for crafting compelling stories, engaging articles, and value-driven educational content. Experienced in writing books, blogs, articles, and curriculum-based material across various genres. Skilled in research, storytelling, and audience engagement to produce high-quality, impactful content. Adept at meeting deadlines, collaborating with clients, and tailoring content to specific brand voices. Committed to delivering insightful, well-researched writing that educates, inspires, and resonates with readers.
Senior Project Associate
AT&T
Bangalore
06.2015 - 01.2020
- Successfully completed 600+ PMO operations for LAN & WAN commissioning/decommissioning at remote Shell sites.
- Maintains a 96% project success rate, with 95% on-time completion.
- Coordinated with pre-sales and cross-functional teams for end-to-end networking project development.
- Optimized budgeting, delivering projects 10% under budget.
- Managed resource allocation, including network hardware, circuits, and optical fibers.
- Assigned and monitored site and network engineers, overseeing hours and wage processing.
- Logged project completion in internal systems, and conducted cost-efficiency analysis, imposing 0.5% penalty charges for non-billing cases.
- Led weekly stakeholder reviews to resolve billing discrepancies and maximize revenue recovery.
Channel Sales Manager
Ilantus Technologies
Bangalore
03.2014 - 05.2015
- Closed 11 major front-line sales of IDAM solutions, including TamilNadu Mercantile Bank.
- Led a team to achieve a 20% increase in annual channel sales revenue.
- Formed new channel partnerships, improving conversion rates by 12%.
- Identified sales opportunities through market and competitor research.
- Forecasted licensed sales and performance metrics, driving team success.
- Managed existing account revenue through delivery and quality oversight.
- Trained and mentored team members, boosting productivity and accuracy.
- Guided customers through systematic onboarding and decision-making.
- Built relationships with executive decision-makers and IT teams.
- Facilitated IDAM product customization to fit client infrastructure.
- Maintained active client communication, ensuring seamless pre-deployment integration.
- Improved IT team productivity and scalability, achieving 95% customer satisfaction.
Financial Analyst
Deutsche Bank
Bangalore
08.2008 - 02.2011
- Was part of a 6-month transition process for the Know Your Customer (KYC) operations from New Jersey
- We successfully migrated over 800 customer accounts
- Increased efficiency by 30% during the transition and ensured the process was operating at Six Sigma quality level
- Responsibilities included onboarding Hedge fund clients, conducting KYC checks, and monitoring Anti-Money Laundering (AML) activities
- Saved approximately $500,000 through process optimization and reduced errors by 25% after implementing the new system
- Collaborated with various internal teams to ensure seamless operations between customers and the bank
Technical Support Analyst
Dell International
Bangalore
04.2006 - 06.2008
- Educated customers on how to use Dell products effectively, configured settings, and performed routine maintenance to prevent future issues
- Ensured that all support interactions meet or exceed established service level agreements (SLAs) and maintain a high standard of customer service
- Collaborated with colleagues, both within technical support and other departments, to share knowledge and best practices
Education
Bachelor of Engineering - Computer Science
Sri Muthu Kumaran Institute of Technology
05.2005
Skills
- Customer Relationship Management
- Account Management
- Product Analysis
- Business Analysis
- Cross-functional team leadership
- SAAS
- Business Development
- Project Management
- Channel Sales
- Customer engagement
- Customer support and retention
- Customer Experience Satisfaction
- Customer Lifecycle Management
- MS Office
- Effective communication
- Excellent presentation skills
- Strategy
- Conflict resolution
- Problem-Solving Skill
- Analytical thinking
- Critical thinking
Certification
ITIL FOUNDATION V3, 06/01/18 - Present
Affiliations
- Reading and content writing.
Accomplishments
- I am an author and a content writer who has written a commercial book called" Perceive to Pursue" and published in Amazon
Timeline
Freelancer
Shilpa Harry
01.2020 - 01.2025
Senior Project Associate
AT&T
06.2015 - 01.2020
Channel Sales Manager
Ilantus Technologies
03.2014 - 05.2015
Financial Analyst
Deutsche Bank
08.2008 - 02.2011
Technical Support Analyst
Dell International
04.2006 - 06.2008
Bachelor of Engineering - Computer Science
Sri Muthu Kumaran Institute of Technology
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