Hi, I’m
Shilpa Khandelwal
Project Manager - Qualitative & Quantitative Research
Udaipur
Summary
Resourceful qualitative & quantitative research project manager with excellent client and project management skills. Action- oriented with strong ability to communicate effectively with technology, executive, and business audiences. High customer service standards and devotion to data integrity.
Overview
6
years of professional experience
5
years of post-secondary education
1
Certification
Work History
Savanta Analytics Pvt LtdNoida
Project Manager
05.2021 - Current
Job overview
- Managed qualitative & quantitative projects through entire project life cycle including all aspects of managing clients, partners and professional and consumer sample
- Facilitated project launches, data collection through exchanges as well as sampling partners for quantitative projects.
- Facilitated screening, scheduling and confirming of respondents for focus groups, in-person IDIs, online qualitative interviews, etc. and ensuring all respondents are prepared according to client requirements.
- Provided regular updates and progress reports on the project's progress status to meet client needs
- Proactively identified potential fielding concerns and identify issues when in field. Partnered with sales team members and operations staff to address issues and/or make recommendations to improve performance on research studies
- Provided guidance and mentoring to members of the Market Research Project Management team as needed
- Delivered projects to pre-determined budget, maintaining time parameters and quality standards
- Closely collaborated with project members to identify and quickly address problems
- Sourced additional resources and staff to meet timeline demands
- Analyzed product and process and provided actionable solutions including changes to processes, products or quality standards where warranted
Oracle India Pvt LtdNoida
IT Consultant
08.2013 - 02.2016
Job overview
- Took care of installation, upgrade, maintenance, backups,
cloning, refresh etc - Coordinated with international clients to plan and execute
various activities on databases - Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Instructed, mentored & coached the team members
- Built a tracker that helped reduce the repeat request by 30%
HCL Technologies Pvt LtdNoida
Technical Support Executive
06.2011 - 11.2012
Job overview
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Tracked KPIs and created continuous improvement plans.
- Analyzed and developed service goals for in-bound call center.
- Identified key technology defects to streamline problem resolution..
- Removed malware, ransomware and other threats from laptops and desktop systems.
Education
St. Teresa's Senior Secondary SchollUdaipur
High School Diploma
07.2005 - 05.2007
Modi Institute of TechnologyKota
Bachelor of Technology from Computer Science Engineering
09.2007 - 05.2011
Skills
Advanced problem solving
undefinedCertification
Lean Six Sigma Yellow Belt
Cooking, Gardening, Volunteering for animal rescues
When ever time permits, you can find me cooking new dishes or tending to my plants. I also volunteer for the animal rescues in my free time.
Timeline
Project Manager
Savanta Analytics Pvt Ltd
05.2021 - Current
IT Consultant
Oracle India Pvt Ltd
08.2013 - 02.2016
Lean Six Sigma Yellow Belt
11-2011
Technical Support Executive
HCL Technologies Pvt Ltd
06.2011 - 11.2012
Modi Institute of Technology
Bachelor of Technology from Computer Science Engineering
09.2007 - 05.2011
St. Teresa's Senior Secondary Scholl
High School Diploma
07.2005 - 05.2007
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