Shilpa khirbat
Noida ,Uttar Pradesh
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Scrum Master
Diversified
Noida
05.2022 - 01.2024
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Led sprint reviews and planning meetings to promote full team engagement.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Researched current trends to stay knowledgeable in Scrum methods.
- Worked to provide continuous improvement for product development lifecycle.
- Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Managed various IT projects to meet deadlines and customer requirements.
- Wrote, updated and maintained project documentation.
- Partnered with project team members to identify and quickly address problems.
- Implemented best practices to drive quality IT project delivery.
- Identified and implemented cost-saving measures in IT projects.
- Generated reports for IT project progress and performance.
- Led cross-functional teams to successfully complete IT projects.
- Monitored and tracked project progress to support timely completion.
- Conducted quality assurance to verify accuracy of data used in IT projects.
- Created and implemented contingency plans to address potential risks.
- Communicated project updates to stakeholders at all levels.
- Established and enforced project timelines and deadlines.
- Coordinated with external vendors to deliver IT project components.
- Updated customers and senior leaders on progress and roadblocks.
- Negotiated and managed project budgets to meet goals.
- Developed and introduced IT strategies to improve operational efficiency.
- Resolved staff conflicts and identified potential areas of improvement.
PMO Consultant
Wipro
Gurugram
01.2017 - 03.2022
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Developed complete business plans and operational strategies for new and existing business.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Gathered, documented, and modeled data to assess business trends.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Produced detailed and relevant reports for use in making business decisions.
- Created and optimized records management strategies to coordinate and protect information.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Evaluated current processes to develop improvement plans.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Designed and implemented risk management system to identify and mitigate potential risks.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Led restructuring of organization internal processes, resulting in improved performance.
Vendor Management Analyst
Progressive
Gurugram
05.2014 - 12.2016
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Evaluated current processes to develop improvement plans.
- Produced detailed and relevant reports for use in making business decisions.
- Created and optimized records management strategies to coordinate and protect information.
- Gathered, documented, and modeled data to assess business trends.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
ITSM Executive
Renovision
Delhi
02.2010 - 03.2013
- Organized due diligence in preparation for sale of business unit.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with back-office team members to facilitate seamless business execution.
- Established and implemented departmental policies, goals and objectives.
- Prepared annual data to determine metrics for operational performance.
- Prepared and drafted new policies to benefit company in meeting objectives.
- Identified trends and assessed opportunities to improve processes and execution.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Monitored expenditures to mitigate risk of overages.
- Launched new rewards program to identify and celebrate staff performance.
- Interviewed, recruited and trained new onboarding candidates.
Education
10th - All Subjects
C.B.S.E
Delhi 04.2002 - 03.2003
12th - Commerce With Mathematics
C.B.S.E
Delhi 04.2004 - 03.2005
M.B.A - IT And Operations
Manglam School of Management
Delhi 08.2008 - 09.2010
B.A. Computer Application - Computer And Mathematics
Delhi University
Delhi 07.2005 - 09.2008
Skills
Project Management
Web development technologies
Risk identification
Public speaking
Customer interaction
Quality assurance
Risk mitigation planning
Attention to Detail
Data Entry
Analytical and Critical Thinking
Dependable and Responsible
Active Listening
Interpersonal Communication
MS Office
Waterfall methodology
Documentation Management
Development team trainings
Accomplishments
- Documented and resolved Issue which led to Results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
Certification
Scrum Master
Timeline
Scrum Master
02-2024
PMP
02-2024
ITIL V3 Foundation
02-2024
Lean Six Sigma Green Belt
02-2024
Power Bi
02-2024
Cloud computing
02-2024
Scrum Master
Diversified
05.2022 - 01.2024
PMO Consultant
Wipro
01.2017 - 03.2022
Vendor Management Analyst
Progressive
05.2014 - 12.2016
ITSM Executive
Renovision
02.2010 - 03.2013
M.B.A - IT And Operations
Manglam School of Management
08.2008 - 09.2010
B.A. Computer Application - Computer And Mathematics
Delhi University
07.2005 - 09.2008
12th - Commerce With Mathematics
C.B.S.E
04.2004 - 03.2005
10th - All Subjects
C.B.S.E
04.2002 - 03.2003