Shilpa Kolla
Bengaluru
Summary
Commendable experience of 7+ years in managing business within Finance , inside sales and E-Commerce business, operations management.
Overview
8
8
years of professional experience
Work History
Senior Operations Executive
Bigbasket
Bengaluru
06.2020 - 11.2024
- Handling escalations via email, and maintaining track records.
- Working on tickets raised by the CC team, and processing refunds.
- Facilitated training programs for new employees, ensuring high levels of competency and adherence to procedures.
- Managed customer service operations, significantly enhancing customer satisfaction and loyalty.
Customer Care Executive
Kotak Mahindra Bank
Bengaluru
08.2016 - 03.2020
- Manages loan inquiries, and resolves service problems.
- Documents customer requests.
- Finalizes loan policy adjustments.
- Handle customer inquiries via email and calls.
- Listen to and assist customers with their needs, explain products and availability, and make cross-sales.
Education
Bachelor of Science - B.com Computers
S.V Univercity
Tirupati, AP05-2016
Skills
- Specialized in sales and customer service: tele sales, customer service, back office, training, quality, and end-to-end business
- Multitasking skills are special key skills in team leading
- Working knowledge in Windows (MS Word, MS Excel)
Languages
Telugu
First Language
English
Advanced (C1)
C1
kannada
Advanced (C1)
C1
Tamil
Intermediate (B1)
B1
Timeline
Senior Operations Executive
Bigbasket
06.2020 - 11.2024
Customer Care Executive
Kotak Mahindra Bank
08.2016 - 03.2020
Bachelor of Science - B.com Computers
S.V Univercity