Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shilpa Kolla

Bengaluru

Summary

Commendable experience of 7+ years in managing business within Finance , inside sales and E-Commerce business, operations management.

Overview

8
8
years of professional experience

Work History

Senior Operations Executive

Bigbasket
Bengaluru
06.2020 - 11.2024
  • Handling escalations via email, and maintaining track records.
  • Working on tickets raised by the CC team, and processing refunds.
  • Facilitated training programs for new employees, ensuring high levels of competency and adherence to procedures.
  • Managed customer service operations, significantly enhancing customer satisfaction and loyalty.

Customer Care Executive

Kotak Mahindra Bank
Bengaluru
08.2016 - 03.2020
  • Manages loan inquiries, and resolves service problems.
  • Documents customer requests.
  • Finalizes loan policy adjustments.
  • Handle customer inquiries via email and calls.
  • Listen to and assist customers with their needs, explain products and availability, and make cross-sales.

Education

Bachelor of Science - B.com Computers

S.V Univercity
Tirupati, AP
05-2016

Skills

  • Specialized in sales and customer service: tele sales, customer service, back office, training, quality, and end-to-end business
  • Multitasking skills are special key skills in team leading
  • Working knowledge in Windows (MS Word, MS Excel)

Languages

Telugu
First Language
English
Advanced (C1)
C1
kannada
Advanced (C1)
C1
Tamil
Intermediate (B1)
B1

Timeline

Senior Operations Executive

Bigbasket
06.2020 - 11.2024

Customer Care Executive

Kotak Mahindra Bank
08.2016 - 03.2020

Bachelor of Science - B.com Computers

S.V Univercity

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Shilpa Kolla