Shilpa Kujala
Project Manager
Hyderabad
Summary
As a results-driven Project Manager, I have successfully led diverse teams through the entire project lifecycle, ensuring on-time, budget-compliant deliveries that exceed client expectations. With expertise in project initiation, planning, risk analysis, design, execution, and closure, particularly in IT development, infrastructure, and service domains, I consistently deliver exceptional customer service and stakeholder management. My leadership has extended to managing member teams across multiple business units, driving proactive solutions to enhance client value. I excel in requirement, risk, schedule, stakeholder, team, resource, governance, budget, and time management, always prioritizing business SLA achievement. Leveraging a strong technical background, I effectively manage technical staff, thriving both independently and as a collaborative team player. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Project Manager
Tech Mahindra
7 2021 - Current
- Responsibility for developing and maintaining the overall Feature wise strategy of the assigned product(s), for validating the strategy with appropriate internal or external experts and for agreeing the strategy with the appropriate internal business stakeholders
- Develop and improve end to end vendor life-cycle management processes
- Manage regular senior level collaborative meetings between vendor and business, ensure there are metrics across all KPIs to ensure performance management
- Perform cost management and purchase order management tasks
- Impact various Third Party Risk Management program initiatives working closely with the Third Party Risk Management Office
- Conduct third party audits and manage the remediation of third party audit findings and management responses
- Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions
- Ensure Management and Employees Full Understanding of Business needs, audit, Compliance and track towards the goals
- Ensure High level negotiations, generation Contract and build beneficial partnerships with clients
- Ensure Legal and regulatory documents are filled and Monitor compliance with laws and regulations
- Supports HR in coordinating and administering the processes for employee interviewing, hiring as well as other departure processes
- Partner with hiring manager to identify role of interview team, assign competencies using both technical and behavioral interviewing models
- Establish collaborative working relationships with team members to achieve project success, stakeholder satisfaction and operational excellence
- Working with the Quality Assurance and Regulatory Affairs teams to establish and maintain strong ITIL assessment and management processes for decision-making, SPOC for Hitrust Certification process
- Manage Cross Functional team and Stake holder communication and Oversaw product development from Inception to Implementation
- Weekly report to be sent out to relevant stakeholder - Status and Project health
- Promote and support the deployment of Service Management processes to all groups interacting with Problem Management, Change Management and Incident Management
- Secondary support for Configuration Management, Vendor Management, Procurement, Asset and Service Level Management
- Produce activities and workflow documentation for Change, Incident and Problem Management
- Meeting and improving established service delivery SLA's.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
Project Manager
HSBC Bank (client ) - Capgemini
06.2018 - 12.2019
- Experienced in leading the discovery phase to investigate operational requirements, issues, and opportunities, with a focus on articulating negotiations and securing acceptance for migration solutions
- Skilled in engaging application and shared service teams throughout pre-transition, transition, and post-transition phases, ensuring seamless communication with data owners
- Proficient in facilitating meetings to remediate migration issues through bottom-up negotiations and updating project documents/tools to reflect progress and issue resolution
- Expertise includes iteratively working with stakeholders to identify benefits and address post-migration feedback, particularly in NAS share and related services-service delivery
- Accountable for project delivery, meeting timelines, budgets, and customer expectations while managing client and stakeholder relationships effectively
- Capable of creating, managing, and maintaining project documentation, participating in project management practice processes, and implementing accounting policies for effective business controls
- Hands-on experience with Microsoft Project Management Tool and Gantt charts.
Transition lead-Team Lead-Quality -SCA
Capgemini
06.2016 - 05.2018
- Proficient in managing cross-functional project teams, setting clear targets for each member, and fostering a systematic problem-solving mindset using automotive quality tools
- Demonstrated ownership of risk management, driving business plans to mitigate risks, and ensuring timely communication of status reports to stakeholders
- Skilled in engaging business stakeholders and technology solution teams to scope, plan, track, and report on project deliverables, employing various methodologies including waterfall, Agile, COBIT BPM, or mixed approaches
- Evaluated project health based on time, resources, and budget, and effectively communicated progress or concerns to the management team
- Experienced in project management and business analysis, organizing and monitoring business processes, and coordinating with different project aspects
- Proficient in identifying process gaps, articulating benefits to stakeholders, and tracking SLA metrics to ensure timely and quality deliverables within budget
- Implemented Tier pyramid for project success, upskilling lower-tier resources as needed, and preparing comprehensive reports for directors to plan future projects
- Conducted daily standup meetings, performed audit and compliance activities, and executed service improvement plans targeting human error, change management, and MTTR reduction
- Managed changes to project scope, schedule, and costs, and obtained approvals for SOWs and POs to facilitate invoicing.
Backup and Recovery Administrator - L3 Support
Capgemini
06.2012 - 04.2016
- Experience in build and implementation of enterprise NBU domain on latest version (NB 7.x/8.x)
- Documentation for both HLD and LLD
- Excellent knowledge and experience of NDMP setup, Client s Catalog migration, and upgrade
- Knowledge of SAN and experienced with Administration tasks
- Backup Appliance Good experience of working with backup appliances ideally VERITAS (5240) and EMC Data Domain (7200, 9800) with VTL setup and DDBOOST
- Tape Libraries (IBM, HPE) and Drives
- Experienced with the administration of ACSLS
- Manage other backup tools Backup Exec, ArcServ, Networker
- OS Solid understanding of Windows and Unix Operating System
- Networking Knowledge in TCP/IP protocol and functions of IPv6 with understanding of LACP, bonding and teaming
- Capacity management for the backup environment
- Project tasks to decommission legacy backup infrastructure and refresh.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Snr operation Specialist - Backup and Storage
IBM
03.2006 - 04.2012
- Tested Netback up Server Restore Test from One site to Other site, using Netbackup Appliance (Sync data)
- Liaise with Client to run the Migration of Servers- Phase wise s Develop a detailed project plan to monitor and track progress
- Prechecks - Server Backup, Sharing the details of existing setup, Server connectivity check etc (Networker Environment)
- Establish strong cross-functional partnership with Infrastructure, Security and Service Management teams to plan, manage and deliver the infrastructure roadmap
- Executes established policies and procedures for the project, e.g
- Quality assurance, team reference guide, communication plan, and setting up the environment
- Manage orders from inception to delivery and ensure timely status provided to client
- Coordinate internal resources and third parties/vendors for the flawless execution
- Server's were decommissioned from NetBackup and were added to Networker environment, Backup's were tested and details, status were updated in Run books.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Education
B.Tech/B.E. -
Skills
Project Management
IT Infrastructure Management
Program Management
Stakeholder Management
Performance/Service management
Risk Management
Contract Management
Transition/ Service Delivery Management
Vendor management
Strategic Thinking
Analytics
SDLC/AGILE/Waterfall
Schedule management
Total Work Experience
16 Years 0 Months
Certifications
- Agile scrum master
- Prince 2 foundation and practitioner
- ITILv3
Certification
CAPM COBIT Six sigma
Timeline
Project Manager - HSBC Bank (client ) - Capgemini
06.2018 - 12.2019
Transition lead-Team Lead-Quality -SCA - Capgemini
06.2016 - 05.2018
Backup and Recovery Administrator - L3 Support - Capgemini
06.2012 - 04.2016
Snr operation Specialist - Backup and Storage - IBM
03.2006 - 04.2012
Project Manager - Tech Mahindra
7 2021 - Current
Jawaharlal Nehru Technological University (JNTU) - B.Tech/B.E.,