Shilpa Kumari
Ranchi
Summary
Dynamic Senior Account Manager with a proven track record at Delhivery, excelling in team collaboration and CRM expertise. Achieved 100% of sales targets while fostering strong client relationships and driving revenue growth. Adept at problem-solving and stakeholder engagement, consistently delivering results in competitive environments.
Overview
4
4
years of professional experience
Work History
Senior Account Manager(B2B SME)
Delhivery
Goa
05.2024 - Current
- Source new sales opportunities through inbound leads, outbound cold calls, and emails.
- Understand customer needs and requirements.
- Close sales and achieve monthly and quarterly targets.
- Research accounts, identify key players, and generate interest.
- Maintain and expand your database of prospects.
- Train clients and solve issues by coordinating with internal teams.
- Perform effective online demos and webinars for prospects.
- Grow clients for the first two months of their activation requirement.
- Comfortable with cold calling and reaching out over the phone for inbound leads.
- Proficient with corporate productivity and web presentation tools.
Senior sales associate ( UX/UI designing)
Growth school
08.2024 - 10.2024
- Developing and implementing program strategies, plans, and goals
- Establishing and monitoring performance targets, and timelines
- Overseeing program execution
- Analyzing and reporting on program performance
- Liaising with project teams, customers
- Collaborating with stakeholders to develop and implement best practices
- Interact with customer on calendly to resolve their queries regarding the designing program
Sales manager
Dezy ( smiles.Ai)
06.2023 - 12.2023
- Develop and implement strategies to increase market share and profitability, analysing market trends, identifying target customers, and determining how to reach potential leads
- Lead and motivate sales teams to achieve sales goals, including training junior sales staff, providing mentoring, and ensuring team members adhere to company policies
- Establish and maintain relationships with key customers
- Analysing customer feedback and developing strategies to improve customer satisfaction
- Monitor and analyse sales performance metrics and trends, setting sales targets, identifying areas for improvement, and developing sales forecasting and reporting systems
- Develop and manage sales budgets, planning and prioritising work to ensure everything is done on time and within budget
- Helped my team to achieve its first month target of 10 lacs by 100%
- Was responsible for their talktime and targets on per day basis
Business development executive
Unacademy
12.2021 - 02.2023
- Finding new business opportunities and building relationships with clients
- Demonstrating my abilities to innovate and help the company achieve its revenue and growth goals
- Researching industry trends and identifying ideas that could set the company apart
- Locating and developing business relationships, and contacting potential partners to propose deals
- Solving customer queries and resolving their issues within TAT
- Achieved target 110% for the 1st year(80 lacs) and chosen by my sales director as a team leader, was leading 6 members as a team for achieving the given target
- Managing datas in leadsquared and giving training to my team members about leadsquared
Admission counselor
Gurukul shiksha
06.2021 - 10.2021
- Identifying and recruiting students
- Counseling students and parents
- Reviewing applications
- Providing information
- Verifying information
Education
Bsc - Microbiology
Dr Shyama Prasad Mukherjee University
01.2021
12th -
Dav model school cfri
01.2017
Skills
- Team building
- Decision-making
- Problem solving
- Active listening and empathy
- CRM knowledge
- Team collaboration
Languages
- English
- Hindi
Personal Information
- Gender: Female
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Languages
English
First Language
Timeline
Senior sales associate ( UX/UI designing)
Growth school
08.2024 - 10.2024
Senior Account Manager(B2B SME)
Delhivery
05.2024 - Current
Sales manager
Dezy ( smiles.Ai)
06.2023 - 12.2023
Business development executive
Unacademy
12.2021 - 02.2023
Admission counselor
Gurukul shiksha
06.2021 - 10.2021
Bsc - Microbiology
Dr Shyama Prasad Mukherjee University
12th -
Dav model school cfri