SHILPA M V

Be associated with an esteemed organization that offers opportunities and challenges where I can use my abilities and upgrade my knowledge and to secure a position Acquire new skills that will advantage any organization I work for through hard work and dedication Make a sound position in the organization and work enthusiastically in the team to achieve goal of the organization with devotion and hard work.

• Certified Transaction Monitoring
• Yellow Belt- fundamental Data (SIX SIGMA)
• MILE STONE 2.0

• I-star Award
• Spot Award
• Consistent performer Award

• Customer interaction: Handles /helps resolve escalations at the process level to ensure high customer satisfaction
• Seeks to understand customer needs and builds credibility with customer by providing inputs on solutions. Integrates client’s feedback and delivers according to agreed specifications and timelines to ensure highest level of client satisfaction
• Pro-actively identifies red flag in own work output and escalates them for immediate action
• Exhibits sound understating of process performance and tracking requirements used in day-to-day operation (Quality TAT/Productivity etc needed to provide the required data on Performance.
• Applying working knowledge of risk mitigation practices to identify risks and Liabilities associated with own process.
• Process Re-engineering: Initiates the Bi-annual SOP (standard Operating procedure) and signed off within agreed time line.
• Shows working knowledge of the various reporting requirements [Templates, Frequency etc]
• Sufficient to generate accurate reports and highlight issues and pro-actively identify and communicate risks in meeting SLA’s/Reporting requirements
• Conducts QC/QA programmes as part of the quality plan to ensure adherence to process steps.
• Learning & Innovation: Prepares FMEA (Failure mode and effect analysis) implements new ideas and challenge mapping.
• Demonstrates a broad knowledge of contractual SLA and how they are related to his/her performance to deliver according to Client expectation.
• Learning and Innovation: Comes up with new ideas to improve in own work area identifies personal learning goals, leverage formal as well as informal learning mechanism.
• Shows awareness of planning and prioritizing principles to understand the impact of effective schedule on deliverables.
• Manage work allocation /tasks during absenteeism
• Create adequate back-ups and shows awareness of staff management principles and could implement when needed.

• Father's Name: M. Velayudhan
• Gender: Female
• Nationality: Indian
• Marital Status: Married
• Religion: Hindu