Summary
Overview
Work History
Education
Skills
Accomplishments
CAPABILITIES
Additional Information
Timeline
Generic

Shilpa P

Process Associate
Chennai

Summary

Experienced with optimizing workflows, ensuring smooth and efficient operations. Utilizes analytical skills to identify areas for improvement and implement effective strategies. Knowledge of industry best practices and strong collaborative abilities.

Overview

6
6
years of professional experience

Work History

Process Associate

IBM
01.2024 - 05.2024
  • SAP IS-Utilities (ISU) Industry role involves implementing, configuring, and supporting SAP's solutions for the utilities sector, focusing on areas like customer billing, device management, meter reading, and the Financial Customer Accounting (FICA) module.
  • Key responsibilities include gathering business requirements, designing technical specifications, managing system configurations, troubleshooting issues, testing, and providing user training.
  • Qualifications typically require a strong understanding of utilities business processes, relevant SAP ISU module experience (such as Billing, Device Management, or FICA), and excellent analytical and communication skills.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Evaluated customer needs and feedback to drive product and service improvements.

Associate Transaction Processing

Sutherland Global Services
03.2018 - 04.2020
  • Roles & Responsibilities in the Remittance Processing Unit
  • Responsible for remittance processing, ensuring efficiency and accuracy.
  • Maintained daily operational activities to post bank transactions, allocate invoices, and validate remittance data within accounts receivables records.
  • Generated direct debit mandates for automated payments and reduced unapplied payments from customer accounts.
  • Managed refunds, adjustments, and reversals for returned/rejected direct debit payments.
  • Prepared Monthly Business Review reports for client meetings and handled AR account reconciliations.
  • Preparation of daily reports on volumes received and processed and daily Communication with stakeholders.
  • Downloaded daily deposits from the bank system and processed Lockbox of bank statements in Oracle and matched payment on PAS.
  • Conducted daily reconciliations of bank accounts and provided reports for business review.
  • Handled payment rejection/rejections, customer emails, queries, and dunning payment clearing.
  • Investigating misapplied payments and ensuring proper allocation.
  • Project Name: DHL Express Limited (Cash Application - OTC)

Education

B.Sc - Computer Science

Anna Adarsh college for Women, University Of Madras
01.2016

HSC - undefined

Vijayanta Model Higher Secondary School
01.2013

SSLC - undefined

Kendriya Vidyalaya Higher Secondary School
01.2011

Skills

Good Communication Skills

Accomplishments

  • Awarded frequently for best performance and consistently appreciated by clients for timely and accurate results.
  • Pursued University rank (XX) in Madras University for the academic year 2016
  • Participated in regional match for athletics conducted in Madurai

CAPABILITIES

  • Positive attitude with perseverance and ability to imbibe new technologies.
  • Patience, Punctuality & Self-Confident to strive hard for the best of organization
  • Willingness to learn new things and grab opportunities.
  • Deterministic and smart worker.

Additional Information

Languages Known: Tamil, Kannada, English

Timeline

Process Associate

IBM
01.2024 - 05.2024

Associate Transaction Processing

Sutherland Global Services
03.2018 - 04.2020

HSC - undefined

Vijayanta Model Higher Secondary School

SSLC - undefined

Kendriya Vidyalaya Higher Secondary School

B.Sc - Computer Science

Anna Adarsh college for Women, University Of Madras

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Shilpa PProcess Associate