Shilpa P
Process Associate
Chennai
Summary
Experienced with optimizing workflows, ensuring smooth and efficient operations. Utilizes analytical skills to identify areas for improvement and implement effective strategies. Knowledge of industry best practices and strong collaborative abilities.
Overview
6
6
years of professional experience
Work History
Process Associate
IBM
Chennai
01.2024 - 05.2024
- SAP IS-Utilities (ISU) Industry role involves implementing, configuring, and supporting SAP's solutions for the utilities sector, focusing on areas like customer billing, device management, meter reading, and the Financial Customer Accounting (FICA) module.
- Key responsibilities include gathering business requirements, designing technical specifications, managing system configurations, troubleshooting issues, testing, and providing user training.
- Qualifications typically require a strong understanding of utilities business processes, relevant SAP ISU module experience (such as Billing, Device Management, or FICA), and excellent analytical and communication skills.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Evaluated customer needs and feedback to drive product and service improvements.
Associate Transaction Processing
Sutherland Global Services
Chennai
03.2018 - 04.2020
- Roles & Responsibilities in the Remittance Processing Unit
- Responsible for remittance processing, ensuring efficiency and accuracy.
- Maintained daily operational activities to post bank transactions, allocate invoices, and validate remittance data within accounts receivables records.
- Generated direct debit mandates for automated payments and reduced unapplied payments from customer accounts.
- Managed refunds, adjustments, and reversals for returned/rejected direct debit payments.
- Prepared Monthly Business Review reports for client meetings and handled AR account reconciliations.
- Preparation of daily reports on volumes received and processed and daily Communication with stakeholders.
- Downloaded daily deposits from the bank system and processed Lockbox of bank statements in Oracle and matched payment on PAS.
- Conducted daily reconciliations of bank accounts and provided reports for business review.
- Handled payment rejection/rejections, customer emails, queries, and dunning payment clearing.
- Investigating misapplied payments and ensuring proper allocation.
- Project Name: DHL Express Limited (Cash Application - OTC)
Education
B.Sc - Computer Science
Anna Adarsh college for Women, University Of Madras
01.2016
HSC - undefined
Vijayanta Model Higher Secondary School
01.2013
SSLC - undefined
Kendriya Vidyalaya Higher Secondary School
01.2011
Skills
Good Communication Skills
A Good Team Player
Problem-Solving Ability
Willingness to Learn New Technologies
Quality assurance
Process analysis
Client relationship management
Time management
Decision-making
Accomplishments
- Awarded frequently for best performance and consistently appreciated by clients for timely and accurate results.
- Pursued University rank (XX) in Madras University for the academic year 2016
- Participated in regional match for athletics conducted in Madurai
CAPABILITIES
- Positive attitude with perseverance and ability to imbibe new technologies.
- Patience, Punctuality & Self-Confident to strive hard for the best of organization
- Willingness to learn new things and grab opportunities.
- Deterministic and smart worker.
Additional Information
Languages Known: Tamil, Kannada, English
Timeline
Process Associate
IBM
01.2024 - 05.2024
Associate Transaction Processing
Sutherland Global Services
03.2018 - 04.2020
HSC - undefined
Vijayanta Model Higher Secondary School
SSLC - undefined
Kendriya Vidyalaya Higher Secondary School
B.Sc - Computer Science
Anna Adarsh college for Women, University Of Madras