Shilpa Padha
Faridabad
Summary
Dynamic Inside Sales Manager with Everest Technical Services, skilled in lead generation and client retention. Proven track record of enhancing sales volume and building strong customer relationships. Expert in database management and cold calling, consistently exceeding targets and driving growth through innovative strategies and cross-functional collaboration.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pre Sales
Everest Technical Services
Pune ( Work From Home)
12.2024 - Current
- Analysed customer data to identify potential opportunities for growth in new markets.
- Worked with the marketing department to prepare campaigns for lead generation.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Conduct outbound cold calls and emails to develop new sales opportunities in the U.S. market.
- Maintain accurate records of all sales activities and client interactions in the CRM system.
- Work closely with the marketing team to align messaging and campaign strategies.
Inside Sales Representative
MRCC
Thane
02.2024 - 12.2024
- Utilized data and analytics to identify target markets and understand customer needs.
- Used CRM software to maintain detailed contact logs and account records.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Developed, maintained and utilized a diverse client base.
- Stayed current on company offerings and industry trends.
- Expanded client base by conducting market research to identify new prospects and potential business opportunities.
Sales and Marketing Specialist
Idemeum
Remote
01.2023 - 02.2024
- Generating quality leads by running campaigns via email and outbound cold calls.
- Increased brand awareness with ambassador partnerships and targeted email campaigns.
- Optimized email marketing campaigns to maximize open rates, click-through rates, and conversions.
- Exploring new leads by messaging on social media platforms like LinkedIn Navigator.
- Conduct research on provided accounts, identify key individuals and generate interest through proactive outreach.
- Achieve growth and hit sales targets monthly.
Relationship Manager
WhiteHat Jr Company
Mumbai
08.2017 - 07.2020
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
- Trained new hires on company policies, product offerings, and best practices for handling difficult customer situations.
- Utilized CRM software efficiently to track customer interactions and ensure proper follow-up on pending issues.
- Maintained detailed records of customer interactions and shared insights with the team for continuous improvement efforts.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Business Development Manager
Cogoport Freight Pvt. Ltd.
Mumbai
08.2017 - 07.2020
- Established a robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Collaborated with cross-functional teams to identify opportunities for product improvement, driving innovation in the company’s offerings.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Collaborated with sales and marketing departments to support client acquisition.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Masters of Business Administration - MBA in Marketing and Finance
Acharya Institute of Technology, VTU University
Bengaluru, India04.2017
Bachelors of Information & Technology -
Rajiv Gandhi Institute of Technology, VTU University
Bengaluru, India04.2015
Skills
- Lead generation
- Customer relationship building
- Cold calling
- Client retention
- Team leadership
- Database management
- Client support
- Cross-selling strategies
Certification
Digital Marketing
Languages
- English (R/W/S)
- Hindi (R/W/S)
Personal Information
- Spouse: Arrush Manhas
- Date of Birth: 11/22/93
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Pre Sales
Everest Technical Services
12.2024 - Current
Inside Sales Representative
MRCC
02.2024 - 12.2024
Sales and Marketing Specialist
Idemeum
01.2023 - 02.2024
Relationship Manager
WhiteHat Jr Company
08.2017 - 07.2020
Business Development Manager
Cogoport Freight Pvt. Ltd.
08.2017 - 07.2020
Masters of Business Administration - MBA in Marketing and Finance
Acharya Institute of Technology, VTU University
Bachelors of Information & Technology -
Rajiv Gandhi Institute of Technology, VTU University
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