SHILPA PASHUPATHI
Bangalore
Summary
An opportunity to work in a challenging and friendly environment with an organization which will make the best use of my Knowledge, intellectual skills in uplifting the organization and enhancing self-growth and skills.
Overview
10
10
years of professional experience
Work History
Team lead
Computershare Business PvT Ltd
Bangalore
10.2022 - Current
- Roles and Responsibilities
- BCP initiatives.
- Worked closely with Manager to understand the LOB requirements and worked towards it.
- Conducted interviews and selected the best candidates.
- Team Management: Ensuring team members are well-trained, motivated, and productive skills to deliver high-quality services to clients. Managed team of 40+.
- Created a new time tracker using VBA to gain better efficiency.
- Client Management: Responsible for managing client relationships, including understanding their needs, providing timely and accurate reports, and resolving any issues that may arise.
- Process Management: Ensuring the efficient and process knowledge is provided to meet the required quality standards. Also ensured that the processes are continually improved to meet changing client needs.
- Performance Management: Setting targets, monitoring progress, and providing feedback. Identifying areas for improvement and take action to address any performance issues.
- Created effective Training planners for new hires.
- Communication: Effective communicator with the team, clients, and other stakeholders. Ensuring that all the parties are informed of any issues or changes that may affect the operations.
- I have strong interpersonal skills and be able to build positive relationships with the teams, superiors, and clients. I work collaboratively and resolve conflicts effectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Audited team performance and compliance with and standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Team Lead
Archwell Operations India Pvt Ltd
04.2022 - 10.2022
- Roles and Responsibilities
- 1: Reviewed loan files & updated to match current standards
- 2:Maintained & monitored individual and branch pipeline to insure mortgage loans close on time
- 3:Support managers with developing new workflow processes & training new processing staff employees
- 4:Provide customer service throughout the loan process, working with internal staff & clients
- 5:Set individual work standards and objectives, evaluate performance and communication and initiate required employee training
- 6: Hiring, training and developing new employees
- 7: Resolving client issues to their overall satisfaction
- 8: Maintaining an overall management style that follows company best practices
- 9: Performance review and feedback 10: Set clear team goals 11: Oversee day-to-day operation
- 12: Monitor team performance and report on metrics.
Team Lead
Ernst & Young
11.2019 - 03.2021
- A: Operations 1: Part of the Account Centric team majorly worked on Mobility and billing
- 2: Handling 3 major clients managing the complete billing process end to end
- 3: Quality driven checks performed
- 4: Interaction with the Foriegn offices for any clarification
- Determining the needs and providing them the effective solution
- 5: Preparation of weekly, monthly and yearly reports
- 6: Effectively managing final steps of the closing process to mitigate risk and errors in order to achieve timely and effective closing
- 7: Supporting Sr
- Manager with their requirements on the reports without their intervention and to work smoothly
- 8: Analysed the reason for escalations, suggested steps to reduce and hence increased quality for the team
- Achievements & Award 1: Spot Award- May
- 2: Exceptional Client Service- August 2021.
Senior Process Associate
Nexval Info Tech Pvt Ltd
11.2016 - 11.2019
- Preparing and Compiling Mediation & Bankruptcy documents, Affidavit, Certification, Complaint Verifications, Deed, AOB and AOJ documents timely
- Verification and approval of Invoicing, BK Court documents emails, Bankruptcy Referrals
- Reviewing and confirming the facts of Foreclosure documents before submitting to the court
- Reviewing Pay histories requested from clients and attorney
- Rewards and Recognition @ Nexval:
- Awarded “Extra miler Award”
- 100% Quality every Quarter
- Exceptional Client Service Award
- Appreciation by the clients and Attorney firm for the quality and exceptional work and extra efforts to make it easier and effective to the attorney and Court to proceed further.
Specialist
Altisource Business solutions Pvt Ltd
08.2014 - 06.2015
- Invoicing US Attorney’s files
- 2: Preparing the invoice reports on a daily basis
- 3: Extracting the outstanding bills to be invoiced
- 4: Communicating the same with the client
Transaction Processing Officer
Mphasis Limited
12.2012 - 02.2014
- And Responsibilities
- Preparation of financial documents and negotiation with UK(Client)
- Working on related applications and preparing the quotations
- Providing quotation documents to the policies
- Returning the documents on time to the clients.
Education
B.Com - Finance
MLAFGCW
Bangalore 07.2011
Pre-University - Commerce
Veerendra Patil PU College
Bangalore 07.2008
Skills
- Production Monitoring
- Operational Efficiency and Safety
- Key Performance Indicators (KPI)
- Job Assignments
- Process Improvement Initiatives
- Business Drivers
- Performing Evaluations
- Performance Improvement
- Team Monitoring
- Resource Allocation
- Team-Building Exercises
- Workplace Safety
- Team Member Motivation
- Employee Evaluation
- Team Meetings
- Continuous Improvement Process
- Maintain Systems
- Collaborative Environments
- Leadership
Languages
Tamil
Upper intermediate (B2)
Telugu
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Timeline
Team lead
Computershare Business PvT Ltd
10.2022 - Current
Team Lead
Archwell Operations India Pvt Ltd
04.2022 - 10.2022
Team Lead
Ernst & Young
11.2019 - 03.2021
Senior Process Associate
Nexval Info Tech Pvt Ltd
11.2016 - 11.2019
Specialist
Altisource Business solutions Pvt Ltd
08.2014 - 06.2015
Transaction Processing Officer
Mphasis Limited
12.2012 - 02.2014
B.Com - Finance
MLAFGCW
Pre-University - Commerce
Veerendra Patil PU College
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