Shilpa. Pashupathi
Bengaluru
Summary
Experienced and enthusiastic professional with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Business Control Sr Consultant
Computershare Business Support Solutions Pvt Ltd
Bengaluru, Karnataka
10.2022 - Current
- Led the implementation and management of risk frameworks and controls to monitor and mitigate risks across all business units.
- Developed and executed risk assessment and mitigation strategies, effectively identifying, evaluating, and reducing potential operational risks
- Established and maintained comprehensive risk management policies and procedures aligned with organizational objectives and regulatory requirements
- Conducted Risk & Control Self-Assessments (RCSAs) and facilitated training sessions to enhance risk awareness and culture, improving overall compliance and reducing incidents
- Provided analysis and reporting of key risk indicators (KRIs) to executive management, enabling proactive decision-making and enhancing operational resilience
- Coordinated with internal and external stakeholders to align risk management strategies and ensure adherence to compliance standards, increasing stakeholder satisfaction
- Developed and maintained risk management databases and dashboards, improving data accuracy and reducing data entry errors
- Led cross-functional teams to improve risk reporting processes and streamline risk management activities, fostering a collaborative approach to risk mitigation.
Team Leader
Archwell Operations India Pvt Ltd
04.2022 - 10.2022
- Reviewed loan files & updated to match current standards
- Maintained & monitored individual and branch pipeline to insure mortgage loans close on time
- Support managers with developing new workflow processes & training new processing staff employees
- Provide customer service throughout the loan process, working with internal staff & clients 5:Set individual work standards and objectives, evaluate performance and communication and initiate required employee training
- Hiring, training and developing new employees
- Resolving client issues to their overall satisfaction
- Maintaining an overall management style that follows company best practices
- Performance review and feedback 10: Set clear team goals. Oversee day-to-day operation and monitors team performance and report on metrics.
Team Lead
Ernst & Young, TAX-PAS GES
03.2019 - 11.2021
- Extended support to Tax Teams and Compliance in posting returns on a regular basis
- Interaction with the Foreign offices for clarification and determining the needs and providing effective solution. Managing final steps of the closing process to mitigate risk and errors in order to achieve timely and effective closing
- Adherence to meet the SLA on continuous basis. Maintain healthy client relationships
- Handling client calls & conduct score card review with the management and client. Evaluate volume forecast & resource planning
- Identify training needs and conducted training by ensuring the team has what they need to perform efficiently. Train & certify new joiners
- Supporting management with their requirements on the reports without their intervention and to work smoothly
- Allocation of work
- Analysed the reason for escalations, suggested steps to reduce and hence increased quality for the team
- Handled complete billing process end to end for 4 clients
Sr. Associate, Senior Associate
Nexval Infotech Pvt Ltd
11.2016 - 03.2019
- Preparing and Compiling Mediation & Bankruptcy documents, Affidavit, Certification, Complaint Verifications, Deed, AOB and AOJ documents timely
- Verification and approval of Invoicing, BK Court documents emails, Bankruptcy Referrals
- Reviewing and confirming the facts of Foreclosure documents before submitting to the court
- Reviewing Pay histories requested from clients and attorney
- Rewards and Recognition @ Nexval:
- Awarded “Extra miler Award”
- 100% Quality every Quarter
- Exceptional Client Service Award
- Appreciation by the clients and Attorney firm for the quality and exceptional work and extra efforts to make it easier and effective to the attorney and Court to proceed further.
Specialist Specialist
Altisource Business Solutions
05.2014 - 03.2015
- Invoicing Attorney’s files
- Preparing daily invoice reports
- Verifying and extracting the outstanding invoice bills
- Submitting Client Invoice in time
- Effective communication with clints
- Updating daily process pipeline report.
Transaction Processing Officer
Mphasis Limited
10.2012 - 02.2014
- Preparation of financial documents and negotiation with UK(Client)
- Working on relevant applications and preparing the quotations
- Providing quotation documents to the policies
- Returning the documents on time to the clients.
Education
B.Com - Finance & Accounts
Malleshwaram Ladies Association FGCW
BengaluruSkills
Employee performance evaluations
Financial Management
Employee scheduling
Strategic planning
Project Management
Staff supervision
Business administration
Training
Business planning
Budgeting
Business Development
Cost Control
Staff Management
Timeline
Business Control Sr Consultant
Computershare Business Support Solutions Pvt Ltd
10.2022 - Current
Team Leader
Archwell Operations India Pvt Ltd
04.2022 - 10.2022
Team Lead
Ernst & Young, TAX-PAS GES
03.2019 - 11.2021
Sr. Associate, Senior Associate
Nexval Infotech Pvt Ltd
11.2016 - 03.2019
Specialist Specialist
Altisource Business Solutions
05.2014 - 03.2015
Transaction Processing Officer
Mphasis Limited
10.2012 - 02.2014
B.Com - Finance & Accounts
Malleshwaram Ladies Association FGCW