Hi, I’m
Shilpa Pratap
Resource Management
Bangalore
Summary
15 years of Resource Management experience and a strong comfort with IT Service/product engineering industry with over all 19 years of experience. Provide multiple software skillsets to deliver and support end user functionality to global communities within our client's environment. Experience in Client service Delivery Resource Management Group (RMG), Resource Deployment, Staffing, Bench Management, Resource Allocation and PMO function etc. Excellent communication skills (written &Verbal) to communicate directly with global stakeholders. Experienced in Talent Acquisition & Management. Expert in partnering with hiring managers, recruitment/resource management teams and candidates spread across global locations. Ability to multitask and work on diverse range or requirements.
Overview
20
years of professional experience
Work History
Codezeven Software Pvt Ltd. (Shell India Pvt Ltd.)
IT Resource Management Analyst
12.2019 - Current
Job overview
- Manage resource demand matching and allocation for the capability centers ranging up to 500 resources (staff and contractors) across different hubs, cross resource groups, across all Lines of Business
- Manage release of resources from assignments
- Manage escalations for respective groups within the CC in case of resource allocation issues (e.g
- Over allocation, under allocation, replacing resources, extension of resources, etc.)
- Provide reports and insights for CC Leads using reports from ServiceNow and PowerBI around Resource Management (including skills & capabilities, Sourcing and Workforce Plan) - e.g
- Trend reports, demand vs
- Supply
- Support continuous improvement of the resource management process for Project Delivery, drive quality, availability, and consistency across the resource management data
- Work and align with CC Managers and leads around (new) staff capabilities to be incorporated in SN
- Works with IT Sourcing team to source contractors (from request to contract set up)
- Support driving continuous improvement in effective processes, which identify current and future skill and capability gaps to enable Project Delivery in IT to achieve its goals
- Support and work with the IT Resource Management Team members to drive governance, Continuous Improvements, and other initiatives taken up in the Enterprise Resource Management Function Dimensions
- The Resource Management Analyst handles up to 500 FTEs per year.
AT&T (NSC Global)
Resource Manager/ Client Service Manager
01.2017 - 12.2019
Job overview
- Handling all HR related requirements
- Monitoring and reporting on performance standards within the team
- Identifying and participating in the resolution of performance and compliance problems
- Applying Motivational and Retention Strategies
- On time & accurate billing
- Management: Manage and support the service delivery to meet or exceed the agreed key performance indicators (KPI's)
- Support resource planning and assignment and management of incidents in line with client guidance
- Provide support, guidance, improvement options to the team and senior management
- Delivery of the agreed reporting components
- Escalation point within Services framework for Services staff and client Management alike
- On-site focal point for agreed operational and service review meetings
- On-site focal point for contractual and commercial issues with support from in country and regional management.
Attra InfoTech Pvt Ltd, Bangalore
Senior Consultant
09.2015 - 12.2016
Job overview
- Responsible for end to end staffing operations
- Track and coordinate the proposals with staffing BUs
- Effective bench management focusing on deploying bench in cross BU opportunities, ageing bench, allocations, keeping bench within the permissible limits within the said practice
- Keep a close tab on ramp-ups and ramp-downs to understand the supply pipeline
- Work with other functions L&D on training needs for bench resources as per demand trend
- Working with BU staffing team/ partner to manage fulfilment on open positions by mobilizing internal resources on bench or roll offs
- Working with recruitment for identifying and processing internal associates on positions open to hire
- Effective reporting data analysis i.e
- Reporting around all demands, status in terms of fulfilment, challenges if any
- Generate skill searches and provides resumes upon request
- Prepare analysis report on various statistical information pertaining to skill availability, cross BU movements and bench trends
- PMO Activities: Coordinating and owning up Onboarding & Offboarding
- Asset Management
- MIS Reporting
- Coordination for Invoicing
- Timesheet Management
- SOW and Purchase Order Tracking
- Information Security Compliance
- Experience of managing a large business unit end to end.
Capgemini India Pvt Ltd, Bangalore
Consultant
02.2010 - 08.2015
Job overview
- Resource Management Group SPOC for BIM BU
- Resourcing: Bench Management
- Coordination in managing and tracking the future release with delivery plans on recruitment
- Verifying the open needs with supply for deployment
- Coordination with recruitment and account manager for requirement fulfilment
- Helping Recruitment in identifying the panels to take interviews
- Responsible for project allocation of the new joiners as well as existing employees on various projects
- Handling all the allocation and de-allocation reports of the projects
- Would be involved in other day to day activities based on the business requirement
- Provide support to Business leads to identify and forecast resource requirements through planning and analysis
- Reporting: Prepare staffing dashboards/presentations on a regular basis, with the team and separately with the business leads to ensure that staffing is on track
- Analysis of utilization levels and undertake corrective actions if necessary
- Publish daily Resource Management reports for Strategic Business Unit leads
- Coordinate with multiple teams to optimize the utilization of the resources
- Creation and collation of dashboard for relevant stakeholders
- Competency / Skills Management: Ensure data related to skills and competencies of resources are updated in Capgemini internal systems
- Ensure smooth onboarding, transition and project allocation of new joiners
- Participate in campus recruitment drives
- Employee Transfers: Manage cross business unit transfers in the system
- Ensure the best utilization of resources
- Helping resources in getting cross business unit deployment.
NXP Semiconductors Pvt Ltd (PHILIPS)
Resource Coordinator
05.2007 - 09.2008
Job overview
- Implemented new initiatives such as Employee counseling, Cross trainings, Bench Engagement portal development
- Recruitment: Handling end-to-end off-campus fresher recruitment for Bangalore, Hyderabad and Chennai locations
- End-to-end recruitment involves the following: Understanding the Business requirement
- Collaborating with external agencies to fulfill open positions
- Scheduling and facilitating interviews
- Organizing weekend drives
- Offer release and joining formalities
- Employee On-boarding
- Successfully on-boarded more than 300 freshers.
Aegis BPO, Bangalore
Resource Analyst-Team Leader
10.2004 - 05.2007
Job overview
- Responsible for the Quality Management of a team of 10 Travel Agents as per the Quality Guidelines of the company
- Involved in the complete life cycle of monitoring calls
- People management with regards to the quality check.
Education
Bapuji Polytechnic
Diploma in C.S from Computer Science
Skills
Resource Planning
Technologieshandled
- Good in MS Office (Excel, PowerPoint), knowledge of MS Access
- Good analytical, problem solving, communication (written and verbal) and interpersonal skills
- Ability to work independently in multi-tasked environments and balance workload based on priorities
- Good sense of responsibility and teamwork
Awardsrecognitions
- Awarded as project star in 2013
- Awarded as the "Best Sports Person for Year 2000 - 2004" with the Certificate and a Trophy
- Awarded Certificates and Prizes in classical dance Bharatnatyam during the period 1991-2000
Personal Information
- Date of Birth: 02/21/82
- Marital Status: Married
Disclaimer
I declare that the above particulars filled in by me are correct and true to the best of my knowledge and belief
Timeline
IT Resource Management Analyst
Codezeven Software Pvt Ltd. (Shell India Pvt Ltd.)
12.2019 - Current
Resource Manager/ Client Service Manager
AT&T (NSC Global)
01.2017 - 12.2019
Senior Consultant
Attra InfoTech Pvt Ltd, Bangalore
09.2015 - 12.2016
Consultant
Capgemini India Pvt Ltd, Bangalore
02.2010 - 08.2015
Resource Coordinator
NXP Semiconductors Pvt Ltd (PHILIPS)
05.2007 - 09.2008
Resource Analyst-Team Leader
Aegis BPO, Bangalore
10.2004 - 05.2007
Bapuji Polytechnic
Diploma in C.S from Computer Science
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