Overview
Work History
Education
Skills
Listening music, playing Tabla, harmonium, dancing,cooking
Work Availability
Accomplishments
Summary
Work Preference
Languages
Interests
Timeline
BusinessDevelopmentManager
Shilpa R

Shilpa R

Payments processing Analyst
Bengaluru,KA

Overview

6
6
years of professional experience
3
3
Languages

Work History

Payment Processing Analyst

Deutsch Bank
06.2023 - Current

Working as a Payment processing operator. We amend the payments in correct format and process the same through Meraca Application.

EMS: We get queries/request from the customers to AMD/cancellations and to prioritize the payments where we take immediate action on the same.

CINQ: We monitor this application to know if we have any AMD/CAN to take action.

PLCM : PLCM application is to monitor RNR/DUP and MIU FAX

payments.


Payment Processing Operator

Rangam Infotech
07.2022 - 06.2023


  • Maintained high quality standards by conducting regular inspections of products for defects or deviations.
  • Complied with all regulatory requirements, contributing to a strong safety record for the facility.
  • Communicated effectively with supervisors and colleagues, fostering a positive work environment conducive to teamwork and productivity.
  • Enhanced production efficiency by monitoring and adjusting machine settings according to product specifications.
  • I was converted as on roll employee based on my performance
  • Received spot appreciation multiple times.


SENIOR EXECUTIVE

INCRED FINANCE
02.2019 - 06.2022

INCRED FINANCIAL SERVICES (QBERA) • FEB’19 – PRESENT Experienced Credit Operations with over 2.9 years of experience in Banking and Mutual Funds. Excellent reputation for resolving problems and improving customer satisfaction.

Education

Bachelor of Arts - HISTORY,SOCIOLOGY,ENGLISH

Bangalore University
Bengaluru, India
04.2001 -

Skills

Microsoft Office Packages, Lead Square, LOS application,SWIFT,PLCM,MERACA,CINQ,EMS

Listening music, playing Tabla, harmonium, dancing,cooking

I listen songs while cooking and doing other home chores..Weekend times I do practice my Tabla and Harmonium.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 5 staff members.
  • trained new joiners

Summary

  • Successfully maintain clean, valid driver’s license and access to reliable transportation.
  • Processing personal loans.
  • Checking Customer’s Risk Profile and eligibility criteria.
  • Outbound call (if required)
  • Communicating the loan offer to the Customer.
  • Coordinating between customer and verification team or field verification.
  • Preparing reports on disbursal among different types of loans (Personal & Two wheeler loans).
  • Cross selling.
  • Activating Line of Credit for the existing customers of INCRED FINANCE.
  • Maintaining Banking Products like Credit Cards and Personal Loans.
  • Offering friendly and efficient service to all customers, handled challenging situations with ease.
  • Maintained energy and enthusiasm in a fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Work Preference

Work Type

Full Time

Work Location

On-SiteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsCareer advancementPersonal development programsPaid time offTeam Building / Company RetreatsPaid sick leave

Languages

English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
kannada
Advanced (C1)

Interests

Interested in learning new process

Interested in training

Timeline

Payment Processing Analyst

Deutsch Bank
06.2023 - Current

Payment Processing Operator

Rangam Infotech
07.2022 - 06.2023

SENIOR EXECUTIVE

INCRED FINANCE
02.2019 - 06.2022

Bachelor of Arts - HISTORY,SOCIOLOGY,ENGLISH

Bangalore University
04.2001 -
Shilpa RPayments processing Analyst