SHILPA R
Bangalore North
Summary
Experienced in managing customer accounts, evaluating payment patterns, and supporting collection strategies across high-volume portfolios. Comfortable working with financial data, CRM systems, and cross-functional teams to improve payment outcomes and maintain compliance. Seeking to transition into Credit & Collections or Finance Operations.
Overview
4
4
Languages
3
3
years of professional experience
Work History
Collections & Credit Operations
Axio
Bengaluru
12.2025 - Current
- Managed delinquent customer portfolios by handling inbound and outbound collections, negotiating repayment plans, and resolving customer queries to support timely payment recovery.
- Oversaw 90+ DPD accounts through strategic follow-ups, contributing to reduced overdue balances and improved revenue recovery.
- Maintained accurate CRM records, monitored account performance, and prepared collection reports while ensuring regulatory compliance with organizational processes.
Collection Executive
Treline Advisory Pvt. Ltd.
Bengaluru
04.2025 - 11.2025
- Managed inbound and outbound collections for CRED customer accounts, driving timely debt recovery through effective follow-ups and account resolution.
- Negotiated repayment plans, resolved customer queries, and maintained accurate CRM records while managing delinquent account portfolios.
- Certified Debt Recovery Agent (DRA) with expertise in collections, customer negotiation and revenue recovery.
Student Engagement Specialist
Rubicon Skill Development Pvt. Ltd.
Remote
01.2025 - 03.2025
- Monitored student placement progress across India, assessed training needs, and provided personalized career guidance to improve employability.
- Managed placement data, resolved student queries, and ensured accurate documentation.
- Recommended targeted training programs to support successful placements and enhance overall student outcomes.
Office Assistance
Tesla Enterprises Pvt. Ltd
Bengaluru
11.2023 - 05.2024
- Managed purchase orders, coordinated with suppliers, and ensured timely procurement of materials to support uninterrupted business operations.
- Maintained accurate inventory records, monitored stock levels, and collaborated with logistics teams to streamline deliveries.
- Supported daily administrative activities by improving inventory control, operational efficiency, and cross functional coordination.
Education
BACHELOR OF COMMERCE - International Accounting and Finance
Mount Carmel College, Autonomous
BENGALURU01-2023
Pre-University Course -
Mother Teresa Pre University College
BANGALORE, KARNATAKA04-2019
S.S.L.C -
ST.MARY'S GIRLS HIGH SCHOOL
BENGALURU, KARNATAKA05-2017
Skills
- Advanced Microsoft Excel (Pivot Tables, XLOOKUP, Power Query, Charts)
- SQL (currently learning)
- Microsoft Power BI (currently learning)
- Strong analytical skills
- Problem-solving skills
- Stakeholder relationship building
- Team collaboration, Cross-functional Collaboration
- Adaptability
- Excellent Communication Skills
- Attention to Detail
- Decision Making
- Delinquency Management
- Payment Follow-ups
Languages
Kannada
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Telugu
Elementary (A2)
A2
Key Achivements
- Delinquency Reduction, Reduced delinquency rate by 20% in 3 months through effective negotiation and communication.
- DRA Certification Excellence, Passed DRA certification with 95% score, enhancing professional debt recovery skills.
- Account Management Accuracy, Handled 100+ customer accounts weekly, maintaining 98% accuracy in CRM documentation.
- Strong analytical and problem solving skills, Skilled at evaluating customer accounts, identifying payment risks, and resolving complex issues efficiently and accurately.
https://www.linkedin.com/in/shilpa-r-6a50b51a9?utm_source=share_via&utm_content=profile&utm_medium=member_android
Timeline
Collections & Credit Operations
Axio
12.2025 - Current
Collection Executive
Treline Advisory Pvt. Ltd.
04.2025 - 11.2025
Student Engagement Specialist
Rubicon Skill Development Pvt. Ltd.
01.2025 - 03.2025
Office Assistance
Tesla Enterprises Pvt. Ltd
11.2023 - 05.2024
BACHELOR OF COMMERCE - International Accounting and Finance
Mount Carmel College, Autonomous
Pre-University Course -
Mother Teresa Pre University College
S.S.L.C -
ST.MARY'S GIRLS HIGH SCHOOL