Shilpa Rani
Hyderabad
Summary
Strategic Quality Analyst versed in developing standard operating procedures and training materials to promote adherence to quality standards. Dedicated to identifying operational pain points and implementing actionable improvements reduce corporate costs and increase consistency of quality.
Overview
3
3
years of professional experience
Work History
Quality Analyst
Wipro Ltd
Hyderabad
07.2022 - Current
- Review a high volume of flagged videos on a daily basis to ensure compliance with YouTube's community guidelines
- Analyze content for accuracy, integrity and contextualization, compliance with YouTube's policies
- Work closely with policy teams to identify and address emerging trends in content and behavior
- Create reports and provide feedback to the review team and YouTube's policy teams
- Handling a team as well as giving support
- Doing translation requests as per client requests
- Audits as per daily basis or giving session or policy updates to the team.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Trained personnel on proper use of tools, equipment, materials, and software used for quality assurance purposes.
- Ensured compliance with company standards, regulations and procedures related to quality control.
- Provided thorough documentation on all quality control activities and results.
Phone Banking Officer
ICICI Bank
08.2021 - 06.2022
- Solving the customer issues, which is related to a bank account
- For example: they facing a problem in internet banking, fund transfer.
Education
B Tech - Computer Science
Gulzar Institute of Engineering & Tech, PTU
Intermediate -
Govt. High School
Schooling -
Govt. Senior Secondary School Hnagiaya
Skills
- Extensive knowledge of YouTube's community guidelines
- Ability to analyze and identify inappropriate content
- Experience using review tools to report on harmful videos
- Strong critical thinking and analytical skills
- Excellent written and oral communication skills
- Attention to detail and accuracy
- Ability to stay up to date with YouTube policy changes
- Proficient in Microsoft Office
- Six Sigma methodology
- Correction action planning
- Data Validation
- Performance Assessment
- Quality Improvement
- Audit processes
- Data Analysis
- Defect tracking
- Training implementation
Accomplishments
- Silver Medalist: Won a Silver Medal in Women's Cricket Tournament during my Graduation Level.
- Gold Medalist: Won a Gold medal in 3000 meters race(athlete) during schooling.
Currentlocation
Hyderabad
Personal Information
- Father's Name: Asha ram.
- Mother's Name: Asha rani.
- Date of Birth: 10/18/97.
- Marital Status: Single.
Languages
English
Proficient
C2
Punjabi
Proficient
C2
Hindi
Proficient
C2
Timeline
Quality Analyst
Wipro Ltd
07.2022 - Current
Phone Banking Officer
ICICI Bank
08.2021 - 06.2022
B Tech - Computer Science
Gulzar Institute of Engineering & Tech, PTU
Intermediate -
Govt. High School
Schooling -
Govt. Senior Secondary School Hnagiaya