Shilpa Rao
Bangalore
Summary
Accomplished IT professional with over 14 years of experience. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Associate Manager
T-Systems ICT India Pvt Ltd.
09.2022 - Current
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Improved client satisfaction by consistently delivering high-quality work on schedule.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Senior Consultant
T-Systems
07.2017 - 09.2022
- Delivered high-quality solutions for clients through comprehensive research and analysis of industry trends.
- Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
- Evaluated clients' needs and created plan of action to provide solutions.
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Developed custom solutions based upon clients' strict requirements.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
Project Lead
ValueLabs Solutions
04.2016 - 05.2017
- Analysed business, functional, and technical requirements to make sure project met expectations
- Created prototype and production-level object-oriented applications throughout software development lifecycle, including design, coding, testing, and documentation
- Instrumental in helping for pre-sales and marketing events (demos, presentations and POCs)
- Have worked on both .NET and SharePoint projects.
Application Developer
IBM
09.2013 - 03.2016
- Responsible for gathering requirements from the client and producing a prototype
- Contributed towards software development lifecycle, including design, coding, testing, and documentation
- Responsible for knowledge transfer to the support teams after the hyper-care phase
- Supervise junior developers through project lifecycle
- Developed a professional rapport with the clients
- Responsible for creating the detailed level design documents
- Have worked on both .NET and SharePoint development projects
- Developed enhancements for many web based .net and SharePoint applications for a leading oil & gas company.
Associate Software Developer
Hewlett Packard
10.2009 - 09.2013
- Responsible for gathering requirements from the client and producing a prototype
- Contributed towards software development lifecycle, including design, coding, testing, and documentation
- Developed a professional rapport with the clients
- Responsible for creating user documentation, building test cases
- Have worked on both .NET and SharePoint development projects.
Intern
Hewlett Packard
10.2008 - 07.2009
- Assisted in forms designing by using Visual Studio, Coding for CRUD operations, using 3- tier architecture and testing
- Acquired knowledge and hands on experience in building Unit Test Cases and System Test Cases and creating simple stored procedures.
Education
Masters in Computer Applications (MCA) -
Jyotinivas College (Affiliated To Bangalore University)
Bangalore01.2009
Bachelors in Computer Applications -
National College (Bangalore University)
Bengaluru, India01.2006
Skills
- Certified ScrumMaster (2024)
- Ready to Start Profession Architecture (T-systems)
- PMP
- Google Agile Certification
- PL-500: Power Automate RPA Developer Associate
- Microsoft SharePoint Online and On-premise
- Microsoft Power Platform
Certifications
Preparing for:
Technical Skills
- Azure
- Microsoft 365
- C#, NET
- Javascript/JQuery
- PowerShell
- CSOM
- SPFx
- REST API
- SQL Server
Languages
English
Kannada
Hindi
Timeline
Associate Manager
T-Systems ICT India Pvt Ltd.
09.2022 - Current
Senior Consultant
T-Systems
07.2017 - 09.2022
Project Lead
ValueLabs Solutions
04.2016 - 05.2017
Application Developer
IBM
09.2013 - 03.2016
Associate Software Developer
Hewlett Packard
10.2009 - 09.2013
Intern
Hewlett Packard
10.2008 - 07.2009
Masters in Computer Applications (MCA) -
Jyotinivas College (Affiliated To Bangalore University)
Bachelors in Computer Applications -
National College (Bangalore University)
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