Shilpa Rao
Operation Manager
Bangalore
Summary
Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
Work History
Operations Manager
Quotient Technology
Bangalore
01.2023 - Current
- Prepared annual budgets with controls to prevent overages.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Increased profit by streamlining operations.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Associate Manager
Quotient Technology
02.2019 - 12.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet Client requirements.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Coordinated resources from stakeholders and mapped out project deliverables.
- Conducted Team meetings to address day-to-day issues, answer questions and redirect concerns to stakeholders.
- Mentored and supported department employees to create strong workplace culture.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
Production Lead
Quotient Technology
08.2016 - 02.2019
- Provide leadership over several processes ensuring timely delivery and maintaining highest quality standards
- Successful delivery of advertiser digital offer and media promotions
- Wide-range experience using unique techniques and company objectives to resolve complex tickets in creative and effective ways
- Assist team on significant and unique tickets where analysis of situations or data requires an evaluation of intangibles
- Also, act as a point of contact for critical decision making
- Exercises independent judgment in methods, techniques, and evaluation criteria for obtaining results
- Identify and highlight best practices and actively update Wiki/Confluence
- Lead and drive team meetings
- Encourage team for active participation
- Displaying confidence in the task and the team which in turn help to build confidence in team members
- Coach and develop SMEs within the team
Production Lead
Hewlett Packard
Bangalore
08.2013 - 08.2016
- Prizing and Configuration, APJ Catalog Management
- Responsibilities:
- Ensure the smooth running of Catalog management
- Conduct Monthly analysis of productivity information and report to senior management
- Review the production planning & Scheduling
- Interacting with Reporting folks & providing accurate information in terms of back logs, volume inflow/outflow
- Ensure all monthly trackers are placed in SharePoint
- Escalation management and Conduct effective CAPA session
- To prevent repetitive errors
- Ensure no repetitive errors
- Achievements:
- Reduction in accuracy issues
- Lead Non Value Add project and successfully removed the non-value adds in the process
- Helped Team to improve their performance and meet their Goal
- Projects: NVA removal Project, Global Configuration project,SLA Reduction Project, Increase in Catalog Utilization.
Education
Bachelor of Science - Mathematics And Computer Science
Bangalore University
Bangalore 06.2008 - 05.2010
Skills
Work flow planning
Risk analysis and management
Cost reduction strategies
Management information systems
Budgeting and forecasting
Risk management
Budgeting
Employee relations and conflict resolution
Strategic planning
Operations management
Cross-functional communications
Performance Evaluations
Timeline
Operations Manager
Quotient Technology
01.2023 - Current
Associate Manager
Quotient Technology
02.2019 - 12.2022
Production Lead
Quotient Technology
08.2016 - 02.2019
Production Lead
Hewlett Packard
08.2013 - 08.2016
Bachelor of Science - Mathematics And Computer Science
Bangalore University
06.2008 - 05.2010