Shilpa R. Nayak
Director - People Success Practice
Bengaluru
Summary
An HR professional with nearly 15 years of performance-driven expertise managing strategic and operational responsibilities across ITES, Aerospace, KPO, Investment Banking and Consulting. Currently working as an HRBP Consultant specializing in establishing Global Capability Centers (GCCs), addressing organizational hurdles and implementing strategic initiatives
Overview
18
18
years of professional experience
2
2
Languages
Work History
Director - People Success Practice
ZINNOV MANAGEMENT CONSULTING
06.2021 - Current
- Instrumental in laying the foundation for GCCs (incl. Fortune 500 clients) sustainable growth and success by effectively managing human capital and aligning HR practices with business objectives (Business Partnering, Total Rewards, Learning and Development, Talent Management, Employee Branding)
- Collaborate with CoEs for advisory support, offering solutions to leadership and employees
- Design and execute HR initiatives like R&R, Performance Management, and other DEI programs
- Analyze current and future talent needs aligned with organizational strategy, conducting workforce planning to pinpoint skill gaps and devise strategies for talent acquisition, retention, and development
HR Advisor – Associate
DEUTSCHE BANK
08.2015 - 06.2021
- During my tenure have managed portfolios for Global Transactional Banking, Finance and Technology vertical of approximately 1100 employees across DB India franchise
- Project Role - Global trainer for Workday Integration across the APAC region in 2019
- Organizational Effectiveness: Partner with business to ensure operational excellence through various strategic initiatives. Analyze complex business challenges from a workforce perspective and provide advisory support. Facilitate and support business restructuring efforts to meet FTE/cost plan as necessary
- Diversity and Inclusion: Enhance inclusivity and support business to achieve diversity targets by improving the infrastructure and providing assistive technology solutions for PWDs, bridge multi-generational gaps through reverse mentoring and continuous focus on generating awareness of unconscious bias towards gender, disability and LGBTQI. Defined “Equal Employment Opportunity Policy” for DB India according to the RPD Act of 2016
- Performance Management: Drive a “performance differentiation” culture by providing guidance on setting KRAs, appraisal training/coaching, feedback management and facilitating development plan along with managing the promotion cycle. Successfully spearheaded “Total Performance” a new concept in the year 2017 across the bank
- Talent Management: Focus towards succession planning to ensure proactive leadership pipeline. Support development of career paths to enable employee development and organizational capability building. Renewed focus on identification and structured development of critical talent by accessing talent and identifying future capability interventions
- Learning & Development: Refocus on Up-skill and Re-skill employees to ensure talent fungibility through customized training intervention by collaborating with the L&D team
- Compensation/Rewards and Benefits: Actively contributed to the successful delivery of variable compensation and fixed pay review process in the year 2017. Reviewed the employee benefit offerings through market practice and understanding of business, implemented and standardized some benefit offerings across India franchise. Also provided support towards the Rewards and Recognition programs across business
- Employee Engagement: Guide business to prepare and deliver engagement plan incorporating People Survey ratings, impactful recognition and appreciation and regular feedback culture. Enable a collaborative DB culture through Speak up and other agile initiatives which helps infusing energy and resilience into our employees
- HR Connects: Conduct regular 1:1, SKIP’s and FGD’s to understand the pulse of the team along with carrying out Jumpstarts for the recent hires at the leadership level. Supporting the delivery and implementation of HR policies
- Employee Relations: Manage and resolve complex employee relations issues through objective investigation and guidance from ER Manager/Legal department
- Compliance: Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, adherence to regulatory compliance and partner with the legal department as required
- HR Analytics: Leverage workforce analytics to facilitate informed decisions on headcount, attrition, performance metrics and other indicators
- Workday techno-functional trainer:
- Obtained a deep knowledge of workday modules like HCM Core, Reporting, Recruitment, Performance, Capability, EIB, Time & Labor, Absence Management, Compensation and Benefits across functional teams to stay current with the rapidly evolving enhancements
- Experience in all phases of Workday implementation lifecycle and production support namely – Analysis, Design, Testing scenarios/testing work plans and Training. Collaborated with content development team to define course structure, content, and delivery method to produce high-quality training
- Trained the APAC region on country specific HR modules through a variety of classes, both Instructor-Led and Virtual Instructor Led methods
- Key Projects:
- Worked on a Bank wide “Mobility Day” for Operations and Technology business which had a positive turnout of 5000 employees across Bangalore, Mumbai, Jaipur and Pune
- Lead the first restructuring project “Project Solo” of around 280 employees in Finance from Bangalore to Mumbai Q2 2017
- Achievements and Recognitions:
- “Team Award” for implementation and harmonizing policies across DB India during Q2 2015
- “Partnership Award” for working with the global team in implementing Total performance during H2 2016
- “V&B Award” for displaying DB values and beliefs during H2 2017
HR Manager - Business Analyst
GENPACT
07.2013 - 07.2015
- HR Business Partner for the Analytics vertical/business of around 950 employees. My responsibilities included understanding of the business to provide suitable HR services which are aligned to business objectives, focusing on implementing HR Initiatives and programs, advisory support on policies and process, engage and retain talent for the business and assist business leaders in identifying their key/critical talent
Sr. HR Operations Specialist
HONEYWELL TECHNOLOGY SOLUTIONS LAB
06.2011 - 07.2013
- HR Operation and advisory support provided across HTS - India for around 4000 employees. The role was to liaison between employees and respective stakeholders to ensure flow of communication, understanding of various policies and administration activities. Provide advisory and executive support on leave management, Issuance of letters, Induction and Joining formalities, Exit formalities, Grievance handing and knowledge on Payroll processing
- Projects:
- “Green Belt Project” standardizing the exit process across different entities in India.
- “Strategic Deployment Project” standardization of Awards, Letter Generation process across Honeywell entities
HR Process Associate
ACCENTURE SERVICE PRIVATE LTD
06.2007 - 08.2008
- End to End Recruitment support provided to Thomas Cook (Client). Responsible for sourcing, screening and interviewing candidates, initiating background verification for candidates, generating offer letter and working with various stakeholders to ensure a smooth flow of the entire process
Education
Masters - International Employment Relations and Human Resource Management
London School Of Economics
01.2010
Bachelor of Business Management - undefined
SBMJC-Center for Management Studies, Bangalore University
01.2007
Skills
- Strategic HR and Business Partnering
- Employee Relations and Welfare
- Organization Development and Change Management
- Workday Trainer
- Performance and Talent Management
- Compensation, Rewards and Benefits
- Learning and Development
- HR Operations and Recruitment
- Employee Engagement and Retention
- HR Compliance and Governance
- Competency and Career Framework
Timeline
Director - People Success Practice
ZINNOV MANAGEMENT CONSULTING
06.2021 - Current
HR Advisor – Associate
DEUTSCHE BANK
08.2015 - 06.2021
HR Manager - Business Analyst
GENPACT
07.2013 - 07.2015
Sr. HR Operations Specialist
HONEYWELL TECHNOLOGY SOLUTIONS LAB
06.2011 - 07.2013
HR Process Associate
ACCENTURE SERVICE PRIVATE LTD
06.2007 - 08.2008
Bachelor of Business Management - undefined
SBMJC-Center for Management Studies, Bangalore University
Masters - International Employment Relations and Human Resource Management
London School Of Economics
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