Shilpa S
Bangalore
Summary
Dynamic marketing professional with a proven track record at a leading firm, excelling in campaign management and performance tracking. Adept at collaborating with cross-functional teams to enhance brand visibility and customer satisfaction. Skilled in problem-solving and data analysis, driving impactful marketing strategies that resonate with target audiences.
Overview
10
10
years of professional experience
Work History
Marketing Associate
.
Bangalore
12.2022 - Current
- Collaborated with cross-functional teams on branding initiatives.
- Developed and implemented marketing campaigns to increase product awareness.
- Gathered competitive intelligence by monitoring industry trends, news, and developments.
- Conducted market research to understand customer needs and preferences.
- Maintained accurate records of all marketing efforts.
- Supported marketing team in developing promotional strategies and targeted campaigns.
- Measured campaign effectiveness using survey data to gain insights about customers.
- Monitored and reported on the performance of marketing campaigns.
Senior Specialist -Process and Operations
.
Bangalore
06.2018 - 11.2022
- Maintained accurate records of all transactions related to processes in accordance with company guidelines.
- Monitored performance metrics to measure process effectiveness.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Created documentation related to operational procedures such as SOPs.
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Facilitated training sessions for new employees on operational procedures and systems.
Data Processing Customer Service Representative
.
Bangalore
02.2016 - 04.2018
- Resolved customer complaints in a timely manner, responding to their requests via telephone or email.
- Analyzed customer feedback surveys to identify areas needing improvement in terms of data processing services.
- Answered customer inquiries and provided information about data processing services.
Education
Bachelor of Science - Information Technology
Atria Institute of Technology
Bangalore04-2015
Skills
- Performance tracking
- Team collaboration
- Problem solving
- Campaign management
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Tamil
Elementary (A2)
A2
Kannada
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
Have Hands On
- Excel
- PostgreSQL
- Zendesk
- Redash
- EDS
Timeline
Marketing Associate
.
12.2022 - Current
Senior Specialist -Process and Operations
.
06.2018 - 11.2022
Data Processing Customer Service Representative
.
02.2016 - 04.2018
Bachelor of Science - Information Technology
Atria Institute of Technology