Interest in cooking
Shilpa S
Billing Senior Executive & Merchandize Executive
Bengaluru
Work Preference
Summary
Dynamic Billing Supervisor at Laxmi Imperial Pvt Ltd with expertise in billing systems and conflict resolution. Achieved significant reductions in billing discrepancies through meticulous data management and proactive process improvements. Proven communicator, fostering collaboration across departments to enhance operational efficiency and customer satisfaction. Committed to continuous improvement and excellence in financial operations.
Overview
8
8
years of professional experience
4
4
Language
Work History
Billing Supervisor
Laxmi Imperial Pvt Ltd
03.2022 - Current
- Oversaw financial operations, producing invoices, processing payments and preparing deposits.
- Collaborated closely with other departments, fostering strong working relationships to expedite resolutions of cross-functional issues impacting revenue collection.
- Implemented and maintained a comprehensive billing database, ensuring accurate data storage for easy retrieval and analysis.
- Oversaw the proper allocation of payments received from various sources, ensuring accurate posting to relevant accounts and facilitating efficient reconciliations at monthend.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Sales Team, follow up on billings.
- Software Updates
- Placing Orders for the Stock.
- Resolving software escalations by coordinating with the Gati team.
- Directors' meeting schedules follow-up.
- Stock Tally and Maintaining Reports
- Performed account reconciliations and resolved variances.
- Proactively identified potential bottlenecks in the billing process, implementing solutions that increased overall operational efficiency.
- Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Backend Executive
Sunbiz Solutions
08.2019 - 01.2022
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations, and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Backend Executive
A To Z GENERATIONS [DSA]
04.2018 - 06.2019
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Arts - JOURNALISM
RAJAJINAGAR FIRST GRADE COLLEGE OF COMMERCE
BENGALURU 04.2001 -
Skills
Billing systems and software
Data entry proficiency
Invoice generation
Verbal and written communication
Conflict resolution
Report generation
Record preparation
Interests
Singing
Travelling
Pottery
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Billing Supervisor
Laxmi Imperial Pvt Ltd
03.2022 - Current
Backend Executive
Sunbiz Solutions
08.2019 - 01.2022
Backend Executive
A To Z GENERATIONS [DSA]
04.2018 - 06.2019
Bachelor of Arts - JOURNALISM
RAJAJINAGAR FIRST GRADE COLLEGE OF COMMERCE
04.2001 -
Languages
Telugu
Intermediate (B1)
Drawing,Singing,Cooking
Only self hobbies