Shilpa Samantaray

Coordinated with team members, stakeholders and frontline teams to plan and execute strategies to enhance Customer experience

Managed workflow by liaising with team members/stakeholders via calls and emails to provide better resolutions to customers

Undergone training and supported team members to enable sound and compliant exercise of CAD

Managing agreed Service levels (SLA)/Grade of Service (GOS) by appropriate resource allocation and resource scheduling

Managed risk by ensuring zero bold incidents and breaches

Underwriting Credit card Applications received from Australian customers from different channels based on customer's financials using 5 C's of credit, currently hold a Tier B CAD in consumer cards. Authorized to approve up to AUD 30,500 worth of Credit card limit

• Interact closely with Operations in ensuring a smooth day to day functions

• Exercise a high degree of independent judgement and discretion in providing credit decisions

Acted as a Liaison between the Land Titles Office of Australia and ANZ in precise verification of property mortgages

Follow up with Brokers & Branch for reconfirmation on the discrepancy in the application form & customers requirement

Aware of and adheres to all state and federal regulations

Send closing numbers to lenders and checks settlement statements for accuracy

Working on several applications as MOS, CAP, PEGA, RLS

• Exhibit an understanding in Automation of credit assessment in ANZ

• Underwriting support for Credit Decision of Home Loans for Australian customers

• Progression on pre-assessment with the detailed credit analysis preceding

• Verifying and assessing an applicant's current financials using 5 C's of credit

• Judgmental on ability to pay and the security to be collateralized