Shilpa Sarkate

Job Responsibilities (Department: HR and Administration):

• Working in the Corporate Office, Heading HR Administration function of the organization being responsible for complete Travel helpdesk activity in across the Pan India as well as overseas company.
• Assistance in scheduling and assigning tasks to fulfil the service requirements.
• Working on sales report to assess company efficiency.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Expatriate Management & Travel planning.
• Handling end to end Domestic and International travel arrangement.
• Maintain and regularly update master database (personal file, personal database) of each employee.
• Visa processing of expats time to time.
• Tie ups / renewal of contract with airlines, hotels, Travel Agent, Car service provider etc.
• Create framework and teamwork which enable us to complete the other task.
• Negotiation with vendors as well as existing vendors for commercial.
• Relationship Management with the Vendor.
• Processing Airline and other agent billing and payment.
• Maintaining MIS and presentation of travel desk.
• Following with airline for GST tax invoice to get GST credit.

Additional Responsibilities (Department: HR and IR) :

• Completion and follow up for Statutory compliance under various labour legislations.
• Ensure compliance of all the legal provisions by all the contractors.
• Applying for Contract labour License, filling half yearly returns, annual returns etc.
• Arrangement of Annual medical check-up, Stress test and awareness program.
• Training and development, compliance, and workplace safety.
• Contract Agreements after negotiating with Contractors.
• Attendance and payroll working of all the contractor.
• Checking bills, billing, and payment process.
• Maintain filling work.
• Distribution of Diwali gifts to VIP Guest, service provider, employees.

• Responsible for providing customer service to client’s related to International and Domestic reservation, issuance of ticket.
• Travel arrangements (air, hotel, car rental, Train, Travel Insurance) at the lowest price within guidelines.
• Processing reservation, pricing, refunds & re-issuing tickets on GDS : Amadeus, Abacus and Galileo.
• Monitoring bookings in queues periodically, process ticketing for reservations offline and online process.
• Maintain complete documentation of PNRs and profiles, ticketing and invoices.
• Hotel booking for domestically & internationally.
• Designing, arranging & processing tailor made recreational holiday & educational packages.
• As per the travel requirement of client Arranging & Making packages for Domestically & Internationally.
• Maintaining complete documentation of packages & customer profiles and invoices.
• Liaising with the suppliers for negotiating the price for the hotel & other services.
• Liaising with airline for seat availability, confirmation of waitlist ticket & other services.
• Follow up with customers and co-ordinate with package & outbound tours department for their ticketing requirements.
• Maintaining MIS report

• Handling cash counter, scanning the product to find the price for the products.
• Responsible for the daily cash collection from the cash counter.
• Give settlement for the daily collection to the head cashier.
• Coordinate with the floor supervisor for all pricing relate problems about the product.
• Check the availability for the stock through system.
• Handle all the customer queries about the product & the scheme which is going on in shop floor.
• Coordinate with the store manager to fulfill the requirement for the customer.
• Taking quarterly, six monthly & yearly stocks which are lying on the respective counter.

Other Activities:

Working on Fashion Designing, Hand Working from Home.