Shilpa Shetty
Mumbai
Summary
A professional, with over 10 years of rich experience areas in ATM Industry Service and Operations and Client service. To secure a challenging position in a reputable organization to expand my learning, knowledge and skills. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
Languages
17
17
years of professional experience
Work History
Project Team Member
NCR Atleos
01.2025 - Current
- Collaborated with cross-functional teams to streamline project timelines and enhance workflow efficiency.
- Utilized project management software to track progress, manage resources, and report on deliverables.
- Driving CHGC ageing calls and effectively keeping it under control
- Timely response on mails and keeping less escalations
- Drives PM calls by sharing reports and reminders
Service Planner
NCR
09.2015 - Current
- Experience of working with Vendors team.
- Responsible for proactive handling of incoming Work orders logged.
- Monitoring SLM calls of NCR ATM Machines, BNA machines, kiosks and scanners.
- Aligning SLM engineers towards SLM calls for smooth functioning of ATM machines.
- Handling various customer as well as engineers' queries / escalations via email and phone calls.
- Preparing reports on daily/ Quarterly basis about pending calls and working on it for their closures.
- Handling process of order management and ATM part processing.
- Meeting customer SLA's and requirements
Team Member in Help Desk Operations
FIS
02.2015 - 10.2015
- Monitoring of ATM and giving FLM/SLM service to ATM.
- Check out the transaction details using PL/SQL queries using TOAD Software Using VB, SQL, TELNET software in daily office use.
- Meeting customer SLA's and requirements.
- Monitoring the Switches, Servers, Networks, Links to ATM's, Links to Banks, etc Shares, Pay - downs, Purchases and Sales of Assets.
- Real time/Daily/Monthly Reports.
- Handling Inbound and Outbound calls that include calls for Hotlisting cards, ATM Updates.
Accountant
Saldanha & Associates
03.2011 - 04.2012
- Performing all basic accounting functions.
- Filing Income tax return for Salaried,Business& Proprietorship.
- Storing details and Managing inventory items.
- Preparing Balance sheet, Managing profit and loss statement, VAT forms, trial balance, etc.
- Filing Income tax return for Salaried,Business& Proprietorship
Company Secretary
Leo Schachter Co
01.2009 - 02.2011
- Maintained stock levels and managed inventory.
- Executed exports, purchases, and sales while preparing documentation.
- Created excel spreadsheets and reports.
Education
Bachelor of Commerce -
Periyar University
Higher Secondary Certificate - undefined
SNDT Collage
MumbaiSkills
Multitasking Abilities
Project management
Workflow efficiency
Resource management
Teamwork and Collaboration
Report preparation
Data analysis
Timeline
Project Team Member
NCR Atleos
01.2025 - Current
Service Planner
NCR
09.2015 - Current
Team Member in Help Desk Operations
FIS
02.2015 - 10.2015
Accountant
Saldanha & Associates
03.2011 - 04.2012
Company Secretary
Leo Schachter Co
01.2009 - 02.2011
Higher Secondary Certificate - undefined
SNDT Collage
Bachelor of Commerce -
Periyar University