Shilpa T

Summary

2+ years of Experience in IT System Analysis, Implementation and Support, Networking, System Administration, Installation, Configuration, Troubleshooting and Maintenance. Comprehensive knowledge pertaining to concepts of Linux Logical Volume Manager, User Account Management, System Backup & Recovery, System Performance monitoring, Software & Patch Management, System startup & shutdown, Domain controller, Replication partner, DNS and all type of essential role. Conceptually strong with pioneering and logical approach in overall IT Project Management. Expertise in DevOps, Configuration Management, Cloud Infrastructure, Automation it includes Amazon Web Service (AWS), Ansible, Jenkins, Git, Terraform, AWS Workspace and Networking like DNS, DHCP. Hands on experience across Support in Linux RHEL, Ubuntu server; performance monitoring of Linux Systems in the Data Centre; installation, configuration and support of hardware, software, peripherals and network devices. Expertise in providing online IT support to the clients contributing instant solutions on systems/ servers' maintenance. Experience with AWS Core Services: CloudFormation, EC2, ECS/ Docker, Route 53, ELB, ECS, ECR, Code Pipeline, Code Deploy, Code Build, Code Commit / Git, S3, CloudWatch, IAM, AWS CloudFormation. Good knowledge in Route53 and DNS service. Demonstrated problem analysis, resolution skills, ability to troubleshoot solves problems quickly & completely. Adept at mapping client's requirements, custom designing solutions, disaster recovery management and troubleshooting for complex problems. Exceptional troubleshooting organizational, communication, prioritization, problem solving and leadership skills. Focused and hardworking individual equipped with thorough knowledge and technical understanding coupled with an analytic bent of mind and confident to take challenging assignments. Have hands-on knowledge with Ansible and writing Playbooks. Experience in configuring and updating the servers using configuration management tools like Ansible, and Knowledge about Containerization tool like Docker. Good understanding in ECS (EC2 Container Service) for cluster management. Have working knowledge in maintaining AWS services from CLI. Excellent analytical, coordination, and communication skills. Have hands on experience in integrating tools on AWS cloud through Terraform.

Overview

years of professional experience

Certification

Work History

Cloud Administrator

Capgemini Technology Services

Bengaluru

10.2023 - Current

Performed daily operations on virtual machines including patching, scaling, backups.
Automated processes where possible to improve efficiency and reliability of system operations.
Developed and implemented cloud strategies to ensure cost-effectiveness and high availability.
Provided technical support for troubleshooting issues with operating systems or applications running on the cloud platform.
Created EC2 instances, S3 buckets using Terraform code. By using a shell script, automated repeated tasks.
Collaborated with stakeholders from different departments to understand their requirements from the cloud platform.
Created policies, procedures, and guidelines related to the deployment of applications in the cloud environment.
Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.

Associate ML Data Operations

Amazon Development Center India Pvt Ltd.

05.2021 - 11.2022

Managed the daily operations of a large-scale data warehouse, including loading, transforming and validating data.
Developed and executed strategies to enhance customer experience through Amazon Connect, resulting in a 20% increase in customer satisfaction scores.
I am responsible for taking care of day-to-day build and release activities. These activities include build issues, deployment issues for multiple releases like maintenance release, enhancement release, bug fixes, and emergency releases.
Develop and maintain CloudFormation templates for infrastructure deployment and updates.
Worked with AWS services like EC2, S3, VPC, ELB, Route 53, IAM, CloudFormation, and RDS.
Worked on S3 buckets and ELB for distributing traffic among multiple web servers.

Education

B.Tech. (EEE) -

Biju Patnaik University of Technology

01.2016

Skills

Patch management
Script Writing
Git,GitHub
Ansible

Docker
Amazon Web Services
Linux, Ubuntu, CentOS
Docker

Certification

AWS Certified Solution Architect– Associate

Languages

Odia

First Language

English

Upper Intermediate (B2)

Telgu

Beginner (A1)

Hindi

Advanced (C1)

Timeline