Peoplesoft
Shilpa Vilekar
HRIS Operations Manager
Dombivali,MH
Summary
To drive Efficiency and Innovation in HRIS and Payroll to develop and lead information system plans that meet Human Resources’ automation, data, records, and information management requirements.
Seasoned Operations Manager and talented leader with 17+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
Work History
Operations Manager
Genpact
11.2024 - Current
- Managing 3 Teams - Reporting, Pre-Payroll and Payroll.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Improved payroll accuracy by conducting regular audits and addressing discrepancies proactively.
- Provided expert advice on complex pay-related matters such as overtime calculations, garnishments, bonuses, or deductions to both employees and managers alike.
- Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time.
- Managed a team of payroll specialists, providing training and guidance to ensure timely and accurate payroll processing.
- Supported senior management''s strategic planning efforts with insightful analyses derived from accurate financial reports.
- Optimized existing reporting processes by identifying areas for improvement and implementing necessary changes.
- Conducted thorough quality checks on all reports before submission, minimizing errors and increasing credibility among stakeholders.
- Served as a go-to resource for colleagues seeking assistance in navigating complex reporting issues or understanding intricate financial data.
HRIS Operations Manager I
Kroll Global Solutions LLP
11.2018 - Current
- Established and executed HRO Operational processes (end-to-end with SOPs).
- Developed and managed effective working relationships in the organization, actively collaborating with business with a focus on process improvements.
- Implemented ServiceNow (SNOW) with an aim to standardize the communication with other teams.
- Ensured delivery per business and client expectations, meeting defined SLAs to ensure customer satisfaction.
- Assessed actual performance against standards to determine if the team is on target to reach goals and took corrective actions as needed.
- Constantly sought opportunities to drive value beyond SLAs and contractual terms, driving value share and transformation opportunities.
- Demonstrated strategic thinking and leadership with an emphasis on relationship management and communication at all levels within the organization.
- Reviewed delivery of Global Payroll process services, ensuring operational aspects of payroll processing and associated activities were accurate and delivered within appropriate timeframes, complying with relevant legislation.
- Built and managed processes and technology to successfully operationalize the end-to-end engagement lifecycle of Finance and Accounting operations.
- Actively worked with Payroll Leaders and internal team members to identify and implement process standardization, simplification, and automation opportunities, acting as a mentor/support for the teams.
- Managed and maintained job databases and department tables, ensuring data accuracy, integrity, and security within HRIS and adhering to Compliance.
- Created and scheduled various reports, including attrition reports per business and stakeholder requirements.
- Integrated acquisitions into HRIS.
- Coached, mentored, trained, and coordinated the activities of the team.
- Demonstrated strong leadership and people management skills to deliver HRO objectives.
- Possessed project management knowledge and transition exposure.
- Had a good understanding and knowledge of different HR processes and platforms like Peoplesoft, Workday, Oracle.
- Excelled in stakeholder management and client interaction with outstanding interpersonal and communication skills.
- Thrived in an ambiguous, high-growth, fast-paced environment with high levels of self-motivation, energy, and flexibility, handling multifaceted workloads and meeting targets and deadlines on a timely basis.
HR Specialist 2 / Non Exempt Officer 2
Credit Suisse Services (India) Pvt. Ltd
10.2011 - 04.2018
- Comprehensive knowledge of recruitment, onboarding, and offboarding processes for the US and Americas.
- Worked on HRIS, employee relations, training and development, benefits, compensation, organizational development, and employment.
- Acted as an HR professional analyst to support the onboarding process.
- Worked with the project manager to establish a project plan and define resource requirements.
- Provided feedback on onboarding go-live hyper care calls, highlighting any process gaps.
- Processed end-to-end hiring of candidates, including payment processing.
- Part of the Taleo project, assisting other teams (APAC/US) and team members with the new Taleo process, serving as a Taleo SPOC for end-to-end recruitment, sourcing, and lateral hiring.
- Responsible for vendor management.
- Served as Deputy Team Lead, providing training for new joiners as needed.
- Assigned emails and cases to the team from the group work list.
- Took HRBA approvals on PE files for upfront and other payments (if eligible) for new hires, sending information to the payroll team for further processing.
- Maintained absence data, resolved team queries, and replied to SME emails.
- Performed 4-eye checks on transactions processed by the team.
- Cross-checked contracts for all new hires to ensure no payments were missed.
- Prepared and reviewed standard operating procedures for the offboarding team, maintaining the latest process updates and cascading them to the team.
- Identified process gaps and fixed them.
- Conducted and trained new analysts, providing refresher training and helping co-team members with their work and doubts.
- Worked with the US and Americas for processing voluntary, involuntary, contractors, interns, senior advisors, and assignee terminations.
- Processed bulk terminations for campus interns.
- Drafted liability letters for various liabilities like Green Card, sign-on cash awards, relocation, etc.
- Performed detailed audits on all new terminations through CRM, performing 4-eye checks on all offboarding cases to control errors, including SOX and operational errors.
- Prepared dashboards for pending letter uploads and access & overpayments.
- Worked on ad hoc processes like COBRA, ADP unemployment claims, employee card ID refunds, and US liabilities for US employees.
- Maintained excellent rapport with stakeholders, receiving appreciations and a Valued Star Award.
Analyst
Wipro BPO: Client- Credit Suisse (India) Pvt Ltd
12.2010 - 10.2011
- Brief knowledge and experience of offboarding and time & attendance.
- Maintained the latest process updates and cascaded them to the team.
- Discussed process-related issues in daily calls with clients to streamline the process.
- Conducted and trained new analysts, providing refresher training.
- Identified process gaps and fixed them.
- Prepared and updated standard operating procedures.
- Conducted training for new joiners and cross-training for agents from other work streams.
Senior Customer Sales Support
T-Soft Solutions
02.2010 - 11.2010
- Handled a team of CSAs for the US outbound collection process.
- Monitored calls, provided feedback, and conducted sessions to increase productivity.
- Led and motivated the team to achieve their weekly and monthly targets.
- Conducted call calibrations thrice a week to provide feedback.
- Handled a US client project for lead generation, calling directors, CFOs, and deans for appointments to attend webinars.
Customer Relations Advisor
3G Global Services
04.2009 - 12.2009
- Worked as a relationship advisor for MBBS COTI (Mobile Broadband).
- Retained mobile broadband customers who wanted to cancel their contracts.
- Upgraded customers with better deals or handsets with reasonable tariffs.
- Achieved weekly and monthly targets.
- Maintained thorough quality, receiving appreciation from clients and customers.
Senior Customer Sales Associate
Nucleus InfoTech Pvt. Ltd.
04.2007 - 03.2009
- The process involved a lot of communication and selling skills, as it was a sales campaign, target-oriented process.
- Incentives were rolled out on a daily basis, with a daily target of 2.5 SPD per day, and achieved the targets on a daily basis.
- Reviewed and monitored advisors’ calls, providing feedback (if any).
- Closely worked with leaders to increase sales through the network.
Education
Bachelor of Commerce -
Guru Nanak Dev University
H.S.C - undefined
Punjab School Education Board
S.S.C - undefined
Punjab School Education Board
Skills
Proactive and adaptable attitude
Effective stakeholder collaboration
Quality management expertise
Energetic and adaptable
Team collaboration skills
Enhancing business operations through teamwork
Collaborative team leadership
HR operational support
Comprehensive reporting capabilities
Data governance expertise
Software
CRM
Workday
Oracle Fusion
Jira
Service Now
AWS
Office 365
Timeline
Operations Manager
Genpact
11.2024 - Current
HRIS Operations Manager I
Kroll Global Solutions LLP
11.2018 - Current
HR Specialist 2 / Non Exempt Officer 2
Credit Suisse Services (India) Pvt. Ltd
10.2011 - 04.2018
Analyst
Wipro BPO: Client- Credit Suisse (India) Pvt Ltd
12.2010 - 10.2011
Senior Customer Sales Support
T-Soft Solutions
02.2010 - 11.2010
Customer Relations Advisor
3G Global Services
04.2009 - 12.2009
Senior Customer Sales Associate
Nucleus InfoTech Pvt. Ltd.
04.2007 - 03.2009
H.S.C - undefined
Punjab School Education Board
S.S.C - undefined
Punjab School Education Board
Bachelor of Commerce -
Guru Nanak Dev University