Shilpa Anto Chaluthra
Alappuzha, Kerala
Summary
A DevOps Engineer with heightened critical thinking abilities, recognized as a purpose-driven professional capable of excelling both as a collaborative team member and an efficient independent contributor. Exhibits a proven track record of making substantial contributions to team success and facilitating organizational growth. A distinguished information technology professional, holding dual master's degrees in Computer Science from Cochin University of Science and Technology.
Overview
4
4
years of professional experience
1
1
Certification
Work History
DevOps Engineer
Kyndryl Solutions Pvt Ltd
Bengaluru
05.2023 - Current
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
- Tuned systems to boost performance.
- Collaborated with team to analyze system solutions based on client requirements.
- Collaborated with team to determine application requirement specifications.
Associate Technical Engineer
Kyndryl Solutions Pvt Ltd
Hyderabad
10.2021 - 04.2023
- Monitored ongoing technical compliance with applicable laws and regulations.
- Provided secondary training to personnel struggling with technological tools and systems.
- Identified and corrected system faults to minimize operational system downtime.
- Executed troubleshooting and server support in both in-person and remote situations.
- Collaborated with other departments to facilitate successful project completion.
Associate Technical Support Consultant
FullContact Inc
Kochi
01.2020 - 09.2021
- Coached employees through day-to-day work and complex problems.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Prepared employee schedules for maximum coverage during key hours.
- Monitored employee and customer interactions to assess quality of service.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Researched and identified solutions to technical problems.
- Offered assistance in implementing and developing training programs.
- Responded to customer inquiries and provided technical assistance over chat and email.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Data Research Associate
FullContact Inc
Kochi
10.2019 - 01.2020
- Conducted thorough research and compiled data for analysis of companies and key personnel.
- Delivered data points requiring human perception and intelligence to discern patterns and interpret information.
- Completed over 4000 tests per month on various data points, recorded findings, and reported them for data quality.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Master of Technology - Software Engineering
Cochin University of Science And Technology
Kochi, India05.2022
Master of Science - Computer Science
Cochin University of Science And Technology
Kochi, India05.2019
Bachelor of Computer Applications - Computer And Information Sciences
Assumption College, Kottayam
Kottayam, India05.2016
Skills
- Terraform
- GitHub Actions
- Programming
- Technical Support
- Customer Service Expertise
- Project Planning
- Performance Management
- Teamwork and Collaboration
Certification
- Google IT Support Professional Certificate from Coursera
- Cultural Competency & Customer Service by Authentic Journeys with Credential ID 202106102967
Timeline
DevOps Engineer
Kyndryl Solutions Pvt Ltd
05.2023 - Current
Associate Technical Engineer
Kyndryl Solutions Pvt Ltd
10.2021 - 04.2023
Associate Technical Support Consultant
FullContact Inc
01.2020 - 09.2021
Data Research Associate
FullContact Inc
10.2019 - 01.2020
Master of Technology - Software Engineering
Cochin University of Science And Technology
Master of Science - Computer Science
Cochin University of Science And Technology
Bachelor of Computer Applications - Computer And Information Sciences
Assumption College, Kottayam
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