SHILPA DAMAYANTHI DUMPALA

Overall 11 years of Industry experience. Proficient in design, development and maintenance of IT Service Management projects using BMC Remedy in Telecom and Digital Signal processors domains. Experience in administration, development and Integrations in BMC Remedy, with proficiency in working in Workflows, Integrations with fair knowledge in JavaScript Sound knowledge of Installation and configuration of BMC AR system platform & application components, Administration, Customization and Upgradation to ARS 9.x Thorough knowledge of ITIL and IT Service Management processes and how these are automated within tools like BMC Remedy. Knowledge of Database relationships, queries, procedures and triggers. Experience in requirement gathering & analysis, solution design and task management with an ability to guide and work along with a team to deliver complex assignments. Familiar with Agile Methodology and best practices

• Won the Telstra Excellence Award for 2023 for my improvement in the Infrastructure Technology Asset Management (iTAM) Configure Management Database (CMDB) space
• Awarded the IBM Hall of Fame – Client Recognition for active involvement in the BMC Remedy 9.x Version Upgrade (Telstra Account – iTAM)
• Won the Best of IBM Award three times for performing beyond expectations and solving complex issues within a limited time (Telstra Account – iTAM and Netcool Projects)
• Awarded with Backbone of the Project at Infosys Technologies Ltd for continuous effort and improvement in the project performance

Telstra, Telstra Corporation Limited is Australia's leading telecommunications and information services company where iTAM (Internal Ticket Asset Management) is used across the business to manage incidents, changes, assets, problems, service requests with automated IT and network incident detection and resolution capability. Fujitsu, Fujitsu is a leading information and communication technology (ICT) company where it used BMC Remedy on ARS 7.6 for its IT Service management capability. Texas Instruments, Texas Instruments is a designer and supplier of digital signal Processors, STARS is TI’s customized helpdesk application based on ARS version 7.1, the purpose of the project was to automate helpdesk operations, provide enhancements and additional functionality to the existing application.

• English
• Hindi
• Telugu
• Tamil

Date of Birth: 03/27/87