Shilpa Suri Duggal
New Delhi
Summary
Driven and resourceful administrative professional with 26+ years of experience assisting the work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully managing high-volume workloads in rapidly changing environments.
Overview
28
28
years of professional experience
Work History
Senior Executive Assistant
Alvarez and Marsal India Private Limited
07.2021 - Current
- Interdepartmental coordination, expense management, project management, travel management, event management, managing partners contact database, invoicing, collections, budgeting, vendor management, staff allocation, staff welfare, managing and rolling out team surveys.
Executive Assistant
PricewaterhouseCoopers Pvt. Ltd.
06.2017 - 07.2021
- Interdepartmental coordination, expense management, project management, travel management, event management, managing partners contact database, invoicing, collections, budgeting, vendor management, staff allocation, staff welfare, managing and rolling out team surveys.
Manager HR & Operations
Sesderma India Private Limited
11.2016 - 05.2017
- Functional department and KRAs: HR (company code of conduct, HR policies, talent acquisition, talent enhancement), Administration (upgradation and automation of office work processes, travel and expense charging system), Accounts (bridge between sales, warehouse, and accounts, debtor control), Warehouse & Logistics (inventory management, bridge between sales, distribution, and accounts), Legal (assistance with legal issues, customs and imports department issues, statutory compliances, HR compliances).
Executive Assistant
PricewaterhouseCoopers Pvt. Ltd.
01.2014 - 10.2016
- Interdepartmental coordination, expense management, project management, travel management, invoicing, collections, budgeting, vendor management, staff allocation, staff welfare.
Secretary
KPMG
07.2009 - 12.2013
- Managing overall routine activities of reporting managers' office, interdepartmental coordination, travel arrangements, filing and tracking claims, invoicing, project creation, staff allocation, staff welfare.
Executive Secretary
IBM India Pvt. Ltd.
03.2008 - 06.2009
- Managing overall routine activities of reporting managers' office, interdepartmental coordination, travel arrangements, filing and tracking claims, raising challenges and incentive letters, handling correspondences, maintaining calendar.
EA to CIO
GE Money
06.2007 - 02.2008
- Managing overall routine activities of CIO's office, interdepartmental coordination, travel arrangements, filing and tracking claims, sending minutes of meetings, handling correspondences, maintaining calendar.
EA to VP ISS
IBM Daksh
12.2006 - 03.2007
- Travel arrangements, handling correspondences, maintaining calendar, scheduling management meetings, preparing presentations, filing and tracking claims, arranging video conferences and webex, maintaining capex requirements.
EA to the Director/Executive-HR
SPG-Media Pvt. Ltd.
08.2004 - 11.2006
- EA: Travel arrangements, handling correspondences, maintaining calendar, scheduling management meetings, co-ordinating with various departments, issuing memos, preparing presentations
- HR: Data base management, payroll, attendances, recruitment, maintaining personal files of employees, sending monthly reports, appraisals, updating policies and procedures.
Manager Training
Infosoft Tecnologies
10.2002 - 11.2003
- Providing training for medical transcription, preparing training manual, business development for MT training, recruiting transcriptionists, payroll, attendance, supervising production work, placements for call centre students.
Manager Training
GPJIMT
08.2001 - 12.2001
- Medical transcription training and placement of candidates.
Office Co-ordinator cum HR Executive
Kids Care Pre-nursery School
12.1996 - 04.1999
- Coordinating with school staff, HR related work, payroll, attendance, coordinating with major schools in Delhi, counselling parents and preparing students for interviews, preparing school syllabus, etc.
Trainee Executive Inbound Tours
Cox & Kings (I) Ltd.
08.1996 - 11.1996
- Preparing itinerary, ticket booking, hotel booking, organizing sight-seeing and shopping for clients, handling conferences, special projects, and events.
Education
Bachelor of Arts - Entrepreneurship & Small Business
Delhi University
07.1996
Skills
- Handling the day-to-day operations for the aligned partners
- Vendor Management - Selection, due diligence, risk clearance, etc
- Invoicing- Managing the invoicing and collections
- Infrastructure- Managing the operational cost for the SBU
- Provision of high-level administrative & secretarial support involving efficient handling of confidential /official correspondence, managing outward correspondences & internal memorandums and management of document flow
- Scheduling of appointments, organizing travel, accommodation, conference & presentation arrangements
- Organizing various events, universities, and offsites
- Managing the client contact database
- Assisting executive staff to organize their time effectively
- Prioritizing incoming correspondence, including letters, memos and emails Filtering requests for appointments and arranging internal and external meetings and conference calls
- Providing support to meetings including minutes and follow-up actions
- Conceptualizing business communication letters, reports, making presentations and maintaining other documents
- Co-ordinating filing and general administrative work for executive staff
- Ms Office (Word, Excel, Power point etc)
Languages
English
Hindi
Punjabi
Other Qualifications
- Diploma in Computers
- Diploma in Medical Transcription
- Diploma in Teacher's Training
- Diploma in Travel & Tourism
Timeline
Senior Executive Assistant
Alvarez and Marsal India Private Limited
07.2021 - Current
Executive Assistant
PricewaterhouseCoopers Pvt. Ltd.
06.2017 - 07.2021
Manager HR & Operations
Sesderma India Private Limited
11.2016 - 05.2017
Executive Assistant
PricewaterhouseCoopers Pvt. Ltd.
01.2014 - 10.2016
Secretary
KPMG
07.2009 - 12.2013
Executive Secretary
IBM India Pvt. Ltd.
03.2008 - 06.2009
EA to CIO
GE Money
06.2007 - 02.2008
EA to VP ISS
IBM Daksh
12.2006 - 03.2007
EA to the Director/Executive-HR
SPG-Media Pvt. Ltd.
08.2004 - 11.2006
Manager Training
Infosoft Tecnologies
10.2002 - 11.2003
Manager Training
GPJIMT
08.2001 - 12.2001
Office Co-ordinator cum HR Executive
Kids Care Pre-nursery School
12.1996 - 04.1999
Trainee Executive Inbound Tours
Cox & Kings (I) Ltd.
08.1996 - 11.1996
Bachelor of Arts - Entrepreneurship & Small Business
Delhi University
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