Shilpi Dubey
Specialist Sales Operations
Delhi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Senior Representative of Business Operations
Dell Technologies
Bengaluru, Karnataka
10.2021 - 07.2024
- Demonstrated adaptability by successfully handling changing priorities and shifting deadlines without compromising performance standards or results delivery, ensuring 100% quality and timeliness. Received positive feedback from sales representatives.
- Identified areas for process improvement within the department, which led to a 15% increase in operational efficiencies.
- Conducted data analysis using Excel and Power BI, extracting actionable insights that drove a 10% improvement in sales performance.
- Developed Excel dashboards for customers, facilitating understanding of their purchases and enhancing satisfaction by 20%.
- Successfully led a project resulting in the sales team securing a million-dollar deal, demonstrating strategic thinking and impactful decision-making.
- Generated customer reports from Power BI and Tableau dashboards, showcasing proficiency in both tools and contributing to data-driven decision-making processes.
- Proficient in synthesizing information from various sources and analyzing data to inform decision-making processes.
Specialist Sales Operations
Dell Technologies
Bengaluru, Karnataka
07.2024 - Current
- Developed and delivered accurate and competitive quotes in record time, ensuring a 100% on-time delivery rate, which enabled the sales team to close deals efficiently.
- Acted as a liaison between the sales team and internal departments to streamline communication, address inquiries, and support sales activities effectively.
- Continuously updated knowledge and skills to stay current with product offerings, resulting in optimized sales support and tailored customer engagement across various product categories.
- Supported the implementation of new tools and technologies, increasing productivity by 20%.
- Addressed and resolved issues related to quotes, orders, and customer inquiries with a 98% success rate.
Education
Executive MBA in Dual Specialization (Operations Management and IT & Analytics) - undefined
IIT PATNA
01.2024 - 04.2025
Bachelor of Technology in Electronics and Communication Engineering - undefined
UNIVERSITY OF ALLAHABAD
01.2017 - 04.2021
Skills
Data driven decision making
undefinedCertification
Building Dashboards in POWER BI, DataCamp
Awards
- Recognized as a top performer within the team, receiving quarterly accolades for exemplary work performance.
- Awarded for active participation in Employee Resource Group (ERG) meetings, contributing to the organization's diversity and inclusion initiatives.
- Received recognition for involvement in organizing and conducting various activities, demonstrating leadership and teamwork skills.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Recognized as a top performer within the team, receiving quarterly accolades for exemplary work performance.
- Awarded for active participation in Employee Resource Group (ERG) meetings, contributing to the organization's diversity and inclusion initiatives.
- Received recognition for involvement in organizing and conducting various activities, demonstrating leadership and teamwork ski ls.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Interests
Yoga
Sketching
Timeline
Specialist Sales Operations
Dell Technologies
07.2024 - Current
Executive MBA in Dual Specialization (Operations Management and IT & Analytics) - undefined
IIT PATNA
01.2024 - 04.2025
Senior Representative of Business Operations
Dell Technologies
10.2021 - 07.2024
Bachelor of Technology in Electronics and Communication Engineering - undefined
UNIVERSITY OF ALLAHABAD
01.2017 - 04.2021
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