Shilpi Dubey
Operations Analyst
Bengaluru,KA
Summary
Operations and analytics professional delivering reporting and insights for Services teams to support planning, performance, and better decision-making. Currently upskilling in Salesforce Analytics to expand advanced dashboard capabilities.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
5
5
Certificates
2
2
Languages
Work History
Operations Analyst
SUSE
Bengaluru, KA
02.2025 - Current
- Owned and supported core operational and performance data processes, including revenue recognition, invoicing, PO management, and financial operations reporting.
- Designed, developed, and maintained dashboards in MS Power BI to provide actionable insights for Services leadership.
- Enhanced Salesforce Einstein Analytics dashboard to support the Customer Success team in strategic decision-making.
- Supported services forecasting and planning to improve planning and operational visibility.
- Supported stakeholder enablement by providing guidance on dashboard usage, and interpreting insights to promote data-driven decision-making.
- Administered and maintained projects using Clarizen, ensuring accurate project setup, tracking, and reporting.
- Managed stakeholders across multiple regions, ensuring smooth operations, and timely resolution of queries.
- Acted as a key point of contact for operational and reporting queries from cross-functional stakeholders.
Specialist Sales Operations
Dell Technologies
Bengaluru, KA
07.2024 - 02.2025
- Developed and delivered accurate and competitive quotes in record time, ensuring a 100% on-time delivery rate, which enabled the sales team to close deals efficiently.
- Acted as a liaison between the sales team and internal departments to streamline communication, address inquiries, and support sales activities effectively.
- Continuously updated knowledge and skills to stay current with product offerings, resulting in optimized sales support and tailored customer engagement across various product categories.
- Supported the implementation of new tools and technologies, increasing productivity by 20%.
- Addressed and resolved issues related to quotes, orders, and customer inquiries with a 98% success rate.
Senior Representative of Business Operations
Dell Technologies
Bengaluru, KA
10.2021 - 07.2024
- Demonstrated adaptability by successfully handling changing priorities and shifting deadlines without compromising performance standards or results delivery, ensuring 100% quality and timeliness. Received positive feedback from sales representatives.
- Identified areas for process improvement within the department, which led to a 15% increase in operational efficiencies.
- Conducted data analysis using Excel and Power BI, extracting actionable insights that drove a 10% improvement in sales performance.
- Developed Excel dashboards for customers, facilitating understanding of their purchases and enhancing satisfaction by 20%.
- Successfully led a project resulting in the sales team securing a million-dollar deal, demonstrating strategic thinking and impactful decision-making.
- Generated customer reports from Power BI and Tableau dashboards, showcasing proficiency in both tools and contributing to data-driven decision-making processes.
- Proficient in synthesizing information from various sources and analyzing data to inform decision-making processes.
Education
Executive MBA in Dual Specialization (Operations Management and IT & Analytics) -
IIT PATNA
01.2024 - 12.2025
Bachelor of Technology in Electronics and Communication Engineering - undefined
UNIVERSITY OF ALLAHABAD
01.2017 - 04.2021
Skills
Data driven decision making
MS Office Tools (Powerpoint, Word, Excel)
Advanced analytics tool (Excel, PowerBI, Einstein, SQL)
Collaboration
Organizational Skills
Analytical Skills
Certification
Building Dashboards in POWER BI, DataCamp
Awards
- Acknowledged for improving dashboard design, usability, and performance, enabling more effective executive-level reporting.
- Awarded for active participation in Employee Resource Group (ERG) meetings, contributing to the organization's diversity and inclusion initiatives.
- Received recognition for involvement in organizing and conducting various activities, demonstrating leadership and teamwork skills.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Interests
Yoga
Sketching
Timeline
Strategic Management
01-2026
Building Dashboards in POWER BI, DataCamp
04-2025
Operations Analyst
SUSE
02.2025 - Current
Specialist Sales Operations
Dell Technologies
07.2024 - 02.2025
Learning Excel, LinkedIn Learning
03-2024
Pivot table analyze, Udemy
03-2024
Executive MBA in Dual Specialization (Operations Management and IT & Analytics) -
IIT PATNA
01.2024 - 12.2025
Senior Representative of Business Operations
Dell Technologies
10.2021 - 07.2024
Google Data Analytics Course, Coursera
09-2021
Bachelor of Technology in Electronics and Communication Engineering - undefined
UNIVERSITY OF ALLAHABAD
01.2017 - 04.2021