Shilpi Dutta

Work History - Global Immigration

Client Responsibilities

• Achieved a successful integration rate of over 99% for EY's strategic immigration client.
• Provided strategic consultation and served as the main point of contact for clients, vendors, and EY offices globally.
• Developed and maintained relationships with clients to ensure customer satisfaction.
• Developed and implemented escalations process to ensure client satisfaction.
• Provided strategic solutions for employee relocation during the Russia-Ukraine crisis, considering immigration impact.
• Conducts regular client workshops and business reviews to optimize operations.
• Successfully implemented measures for cost-savings, benefiting both EY and the client
• Achieved approximately 30% improvement in engagement margin with targeted process enhancements.

Regional Responsibilities

• Managing a team of 30+ members and successfully integrated GDS for over 40 clients in the UKI region. Achieved an impressive rate of 88% integration for GDS locations across countries including India, Hungary, Argentina, and the Philippines.
• Leading a transformation project in the UKI region to enhance engagement margins.
• Successfully partnered with global leaders to achieve ambitious targets, highlighting strong interpersonal skills and a collaborative approach.
• Overseeing Quality and Risk Management while maintaining efficient operations and high-quality standards.
• Successfully promoted continuous professional growth and team development through leading Learning and Development initiatives.
• Collaborated with stakeholders across departments to ensure high-quality customer service delivery.