Shilpi Khanna
Noida
Summary
Solution-oriented Solutions Specialist known for highly productive and efficient task completion. Bring specialized skills in problem-solving, client relationship management, and technological proficiency to the table. Proven expertise in 4G, 5G technology, performance analysis, troubleshooting. Excel in communication, teamwork, and adaptability, ensuring seamless integration of solutions into client operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
4G - 5G RAN Solutions Lead
Ericsson India Global Services
Noida
11.2019 - Current
- Automate, Implement, and Improve existing delivery processes.
- Meet AT&T targets of success, FTR, and other performance metrics of CF - 1.0, 2.0, 2.1, 3.0.
- Analysis of Radio and Gold Standard requirements to ensure optimum performance of the eNodeB (LTE) & gNodeB (5G) network configurations
- Provide code reviews and documentation as part of the deployment lifecycle.
- Team Leader, Product Configuration, Data Transcription, Baseband Migration, Troubleshooting, Audit Validation, Lab Testing, Tool Enhancement
- Network designing activities using data scripts through MOS, XML, Python, and Shell scripts.
- Project kick-off with internal teams and customer for designing solutions.
- Tool enhancements and process improvements.
- Weekly Internal Project Governance.
- Capture lessons learned and updating project documents.
- Monitored project progress and provided feedback on performance.
- Identified opportunities for process improvement and automation initiatives.
- Resolved escalated issues in a timely manner while ensuring customer satisfaction.
Regional Lead - AT&T Central Market
Ericsson India Global Services
Noida
05.2016 - 10.2019
- Interact with Market Implementation Manager on daily basis to discuss the forecast and upcoming requirement in project
- Project kick-off with internal teams and customer for Designing solutions
- Ensure high quality & timely deliveries with strict adherence to processes & procedures
- Responsible for day-to-day interactions with technical counterpart(s)/SPOC(s) at the sending side
- Project plan and timeline alignment
- Mentor team for all technical scope and ensure Competence build-up, Knowledge Transfer / sharing among the team members
- Capture lessons learned and updating project documents.
Senior Engineer - Product Configuration
Ericsson India Global Services
Noida
07.2012 - 04.2016
- Responsible for Product Configuration for 2G- BSC, 3G, LTE enodeb integration for MANA - AT&T & T-Mobile
- Ensure high quality & timely deliveries with strict adherence to processes & procedures
- Mentor team for all technical scope and ensure Competence build-up, Knowledge Transfer / sharing among the team members.
Sr. Engineer - Product Configuration
Ericsson India Pvt Ltd.
Gurugram
07.2010 - 06.2012
- Keep engaged in providing the configuration related inputs to the technical solutions for various operators
- Handled various projects including Blade Cluster Rollout for Etisalat, Vodafone 3G Roll Out, MNP Implementation for Aircel & Tata, BSNL 3G Roll Out, and troubleshooting for Ericsson 2G/4G Nodes.
Quality Assurance Lead - Vodafone Hutchison Australia
Ericsson India Pvt Ltd.
Gurugram
12.2007 - 06.2010
- Identify/analyse/troubleshoot all 3 mobile services faults via customer care escalated Trouble Tickets
- Managing the process, services, end-customer problem handling
- Represented Ericsson India and interacted with the customer on project deliverance, incident management and WLA
- Managed processes regarding business needs and coordination with 3rd parties
- Handled a team of 36 people.
Education
B. Tech (Electronics & Telecommunication) -
Maharishi Dayanand University
Rohtak, Haryana01.2007
Higher National Diploma - Electronics & Communication -
Edexcel UK
01.2004
Skills
- Cloud Kubernetes Administrator Certified
- Customer Relationship Management
- Product Knowledge
- Technical Solutions Development
- Team leadership Experience
- Process Enhancement
- Problem Analysis and Resolution
- Customer Service Excellence
- Wireless Technologies: LTE, 5G
- Knowledge of IP
- Cross-Functional Collaboration
Certification
- Certified CKA, Dec '2023
- ETCP 5G Radio Access Network
- ETCP Radio Network Optimization
- ETCP RAN Associate
- ETCP IP Associate
- BUGS Certified, Senior Engineer - Integration
- ETCP - 215 Ericsson Cloud Associate, Planned for Feb '24
- EX210 Red Hat OpenStack Certification, Planned for Q1 '2024
Languages
- English
- Hindi
Awards
- PowerAward, 2022
- RockstarAward, 2022
- Certificate of Appreciation, 2021
- Key Contributor Award for Service Excellence, 2017
- ACE Award, 2012
- PowerAward, 2010
Hobbies and Interests
- Continuous Learning
- Professional Networking
- Cloud Technology
- Reading - General Awareness
- Travel
- Outdoor Activities
Languages
English
First Language
Timeline
4G - 5G RAN Solutions Lead
Ericsson India Global Services
11.2019 - Current
Regional Lead - AT&T Central Market
Ericsson India Global Services
05.2016 - 10.2019
Senior Engineer - Product Configuration
Ericsson India Global Services
07.2012 - 04.2016
Sr. Engineer - Product Configuration
Ericsson India Pvt Ltd.
07.2010 - 06.2012
Quality Assurance Lead - Vodafone Hutchison Australia
Ericsson India Pvt Ltd.
12.2007 - 06.2010
B. Tech (Electronics & Telecommunication) -
Maharishi Dayanand University
Higher National Diploma - Electronics & Communication -
Edexcel UK
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