SHILPI KHATRI

• Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.
• Builds applicant sources by researching and contacting community services, recruiters, and internet sites.
• Review received resumes and contacts them through phone/Email – Arrange available resumes department wise and maintain data for future use.
• Responsible for joining formalities & documentation - Joining Form filing, Identity Card issuance, Access Card issuance, agreement for mode of salary (Cheque / DD, Cash or Account transfer.
• Provide HR support to HR Manager.
• Assisting with employee disputes and performance reviews as and when required.
• Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
• Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.
• Arranges management interviews by coordinating schedules and escorting applicant to interviews.
• Make necessary arrangements for reference checks and prepare reports for record perspective.

• Led team of 30 customer service executives with objective to ensure service levels are achieved.
• Motivating my team to do more Upsells in order to achieve station’s Target. Coordinating with all concerned authorities (Customs, Immigration, embassies) for international flights. Reverting mails, Website Portal updates & Advising New Ideas as well as Policy to Company.
• Ensured that business related queries from existing program partners are effectively serviced and also liaison for jet privilege members queries
• Serviced privilege members with timely, accurate and efficient updating of membership records of Gold, Silver and Blue privilege cardholders
• Assist with training and development within the group, identify training needs, facilitate training programs, as required and monitor implementations as per defined timelines..
• Handling passengers queries and give them feedback through e-mail.
  Involved in organizing and putting together high profile events and conferences.
• Established sense of quality teamwork within department with volume variations and new assignments Business development.
• Reverting mails, Website Portal updates & Advising New Ideas as well as Policy to Company.
• Learning and Development - Lead training and development for all team members to achieve operational excellence
• Ensure sufficient staff and support facilities are available for shift in cooperation with central allocations based on agreed service standards.
• Identified staff achieving targets with exceptional customer services for monthly performance awards
• Conduct spot audit on conformance with Standard Operating Procedures (SOPs), Customer Services and KPIs to ensure continuous improvement of processes.
• Administrative Role - Handling All Administrative Role, Public Relations, Plan and prepare for next shift and provides handover.
• Generated, analyzed and monitoring of daily MIS reports for decision making purposes.
• Streamlined communication between departments to facilitate prompt responses to customer inquiries.
• Fast checking pace at business class counters with nil errors, keeping check on staff and promoting them to follow effective customer services religiously. Regularly updating staff with Company policies and procedures. On time closures to maintain ON TIME PERFORMANCE as per company standards.

• Contacting customers to discuss company's new services
• Making sales or providing recommendations for products
• Handling customer complaints
• Maintaining customer records by updating their account information
• Recommending potential products and services to suit a customer's needs.