SHILPI SETHI
New Delhi
Summary
Dynamic professional with over 10 years of experience in training and development, notably at WelcomHotel Dwarka. Proven track record in achieving exceptional results through innovative training programs and strong relationship-building skills. Adept at thriving in ambiguous situations, I excel in fostering positive change and enhancing organizational performance.
Overview
2026
2026
years of professional experience
Work History
Founder & CEO
Epic Vacations (Shilpi Tours & Travel)
New Delhi
04.2019 - Current
- In a land of diversifying culture, topography, rich heritage, monuments, cool hilltops, picturesque location, wildlife, flora and fauna, we offer tailor made packages, flexible and feasible options that suits your holidays. At epicvacations we provide Eco tourism, pilgrimage tours, Educational Tours, Adventure tours, Desert tours, corporate tours, honeymoon packages, leisure tours and group tours. Also we cater transport and booking services.
Tarot Card Reader (Astrologer)
Astrotalk
- Current
- I have been an astrologer since 10 years but never persuaded it as a full time but it was only part time. As of now from last 6 months I have been a Tarot card reader with the most famous Astrology App- Astrotalk.
Director & Co-Founder
Mystic Vacations (S.A.Traavatours)
New Delhi
09.2017 - 04.2019
- It’s a Travel agency situated in New Delhi City. It’s services comprise of Domestic and International Tours, Hotel Reservations, Group Departures & Tailor-Made Tours, Visa Services, Travel Insurance and Forex. It also cater Domestic and International ticketing.
Learning Services Manager
WelcomHotel Dwarka
New Delhi
11.2015 - 03.2017
- The Hotel has accommodation of 393 elegant, well equipped rooms and suites.
- The hotel has three restaurants - Pavilion 75-the all day dining restaurant, K&K - a specialty Indian restaurant, and Shanghai Club - a signature restaurant serving authentic Chinese cuisine.
- State-of-the-art conference facilities of close to 1600 meter square including two spacious banquet venues and two meeting rooms.
- The hotel has also recreation, beauty and fitness facilities comprise of a Swimming Pool, Gymnasium, Spa and a Beauty Salon.
- Responsibility & Accountability
- Head of the department
- Training schedules for all the departments depending upon the need of training
- Taking care of schedules of Industrial Trainees and their interactions with the colleges for their personal growth
- Tested and evaluated students’/ trainees success after training
- Determined potential of training program for future needs of organization
- Identify areas of improvement in the technology and modules used for training and implementing changes after getting approvals from General Manager
- Audits done on regular basis for Grooming as well as Telephone Standards
- Part of selection system for hiring
- Conducting Induction schedules for all new joiners in the hotel
- Prepared reports for all training sessions
- Evaluated training requirements for each division, consulting with department managers, HR and external resources
- Designed training programs and professional development courses to facilitate meeting organizational goals and individual professional needs
- Planning training budgets
- Assisted human resources department in designing appraisal programs and training materials
- Reporting manager of Departmental Learning Coordinator (DLC)
- Coordination with other colleges for Banquet Functions (manpower for ODC)
- Handling Operations completely.
- Taking care of breakfast operations which includes guest handling, buffet set up, inventory, live sections at buffet as well as allocation of duties.
- Handling Front Office operations completely which includes check in, check out, handling guests, luggage handling, bell desk operations as well as allocation of duties.
Assistant Manager Training
Hilton Garden Inn
Saket, Delhi
02.2013 - 11.2015
- Set in DLF Place, Saket shopping mall, the hotel is a 15-minute walk from the nearest metro stop, 1.9 km from Qutab Golf Course and 2.8 km from Qutub Minar tower.
- Responsibility & Accountability
- Heading the Training Department
- To prepare the Training Plan for the Hotel across all levels in co-ordination with the HOD and execute the same as per the monthly plan
- Develop Training forums consisting of departmental trainers / training coordinators / executives which meets periodically to share performance, set and align training targets and share training best practices across departments
- To guide, motivate and support the Executives in the entire training plan, in co-ordination with Corporate office in Gurugram
- Develop and implement a robust Induction plan , to attract and retain talent
- Regular meetings with the Corporate Heads, Department Heads and management so as to implement the training system as per the current requirements
- Done Management level trainings for Managers and above.
- To ensure a healthy and positive environment during the training process so as to project excellent image of the hotel.
Training Executive
ITC Maurya Hotel
New Delhi
11.2007 - 02.2013
- Across from Bhagwan Mahavir Vanasthali Park, the hotel is 6.7 km from Indira Gandhi International Airport. Refined rooms offer flat-screen TVs, Wi-Fi, and tea and coffee making facilities. Some rooms and suites include complimentary laundry service and access to a lounge with free breakfast and cocktails.
- There are 5 restaurants, including 1 on the rooftop. Other amenities include an outdoor pool with a bar, a spa and an exercise room. Event facilities include 7 boardrooms and a ballroom.
- Responsibility & Accountability
- Carrying out the entire recruitment process including sourcing profiles, organizing interviews to positioning in the company
- In place a complete training plan for the trainees at all levels ranging for institutes, government and corporate circles
- To guide and assist the trainees in the entire training process by closely interacting with other department heads
- Regular meetings with the management to review the training needs and the system in totality and implement the training needs of the employees in the hotel
- Other special assignments assigned by the management from time to time like CLT20, IPL , Formula 1 , VIP overseas visits and others
- Taking care of Internal as well as External Training requirements
- Reporting manager of Departmental Learning Coordinator (DLC)
- Coordination with other colleges for Banquet Functions (manpower for ODC)
- Conducting Induction schedules for all new joiners in the hotel
- Prepared reports for all training sessions
Senior Reservation Associate
Oberoi Maidens
Civil Lines, New Delhi
03.2006 - 08.2006
- Built in 1903 and surrounded by gardens, this palatial hotel is 4.3 km from the 17th-century Red Fort and 14 km from the National Zoological Park. Upscale rooms with high ceilings offer free Wi-Fi, flat-screen TVs, minibars, tea and coffee making facilities, and garden views.
- The hotel has a garden terrace restaurant, a cosy bar and an elegant eatery with historic Indian photographs. Amenities include a gym, an outdoor pool and serene lawns with fountains.
- Responsibility & Accountability
- Liaising with central reservations to communicate new rate plans and promotions
- Liaising with travel agents, the revenue manager and the rooms division manager
- Assisting the sales team in setting their rates and maintaining the in-house reservations systems
- Managing your team effectively
Customer Care Executive
IBM, Daksha
Gurugram
06.2004 - 06.2005
- Company Overview: International Business Machines Corporation is an American multinational technology and consulting corporation, with corporate headquarters in Armonk, New York
- Responsible for providing backup support for Delta Airlines process, by providing information on airlines schedules, ticket bookings & all other information related to the operations so as to ensure total customer satisfaction
- Responsible for resolving customer requests, questions, and needs ensuring best use of resources to accomplish these tasks in a high pace environment
- Must be able to handle customer complaints and maintain an understanding and professional attitude, even when handling unpleasant customers
- Serve as a concierge between customers and various airport departments and vendors
Education
Masters in Business Administration - Human Resource
Symbiosis
01.2007
B.B.A -
IIPM
New Delhi01.2003
B.Com -
Delhi University
New Delhi01.2003
All India Secondary Board Examination -
Mira Model School
Janakpuri, New Delhi01.1999
All India Higher Secondary Board Examination -
Happy Model School
Janakpuri, New Delhi01.1997
Major School -
Skills
- Achieving unprecedented results in Training & people development through creativity, innovation, initiative and resourcefulness
- Thrive in ambiguous circumstances with minimal direction and resources
- Strong ability to gather, compile and deliver best practices from throughout the organization
- A natural relationship builder who can enroll others to support positive change
Awards
Best groomed award Ownership Trophy 2014 (I am the owner of my own actions), Joined in Nov 2007 as Training Coordinator and got promoted on ITC payroll as Training Executive in 2 years
Timeline
Founder & CEO
Epic Vacations (Shilpi Tours & Travel)
04.2019 - Current
Director & Co-Founder
Mystic Vacations (S.A.Traavatours)
09.2017 - 04.2019
Learning Services Manager
WelcomHotel Dwarka
11.2015 - 03.2017
Assistant Manager Training
Hilton Garden Inn
02.2013 - 11.2015
Training Executive
ITC Maurya Hotel
11.2007 - 02.2013
Senior Reservation Associate
Oberoi Maidens
03.2006 - 08.2006
Customer Care Executive
IBM, Daksha
06.2004 - 06.2005
Tarot Card Reader (Astrologer)
Astrotalk
- Current
Masters in Business Administration - Human Resource
Symbiosis
B.B.A -
IIPM
B.Com -
Delhi University
All India Secondary Board Examination -
Mira Model School
All India Higher Secondary Board Examination -
Happy Model School
Major School -
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