Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic
Shilpi Sharma

Shilpi Sharma

Indore

Summary

Dynamic training professional with a proven track record at WNS Global Services, specializing in training development and client management. Expert in enhancing team performance through tailored programs and effective communication. Skilled in Salesforce and data analysis, driving continuous improvement and achieving measurable results in training effectiveness.

Overview

6
6
years of professional experience

Work History

Assistant Manager in Training

WNS global Services
Indore
01.2025 - Current
  • Designed and delivered training programs on communication, leadership, teamwork, and emotional intelligence.
  • Facilitated interactive workshops and coaching sessions to enhance interpersonal skills.
  • Conducted training needs analysis to develop customized modules addressing specific organizational requirements.
  • Performed audits and evaluations to measure participant improvement and training effectiveness.
  • Prepared reports on training outcomes with recommendations for continuous improvement.
  • Collaborated with clients to identify business needs and suggest necessary changes in training processes.
  • Partnered with HR and leadership to align soft skills training with organizational goals.
  • Maintained detailed reports on attendance, feedback, evaluation scores, and improvement metrics.

Learning experience Process Champion

TaskUs India Pvt Ltd
Indore
10.2022 - Current
  • Continuous Learning Programs: Developed and implemented ongoing training programs to enhance the skills and knowledge of existing team members.
  • Training Assessments: Conducted assessments and quizzes to measure the effectiveness of training programs and identify areas that required additional attention.
  • Client Communication: Maintained effective communication with clients to understand their specific needs and expectations, ensuring that training programs aligned with client goals.
  • Report Generation: Prepared and presented reports on training effectiveness, progress, and results to management on a regular basis.
  • Team Leadership: Led a team of trainers, providing guidance, mentoring, and support to ensure a cohesive and motivated training department.

TEAMMATE & SME

Indore
12.2019 - 10.2022
  • Handled Customers via chat and email to provide them world class assistance.
  • Provide Escalation Support to existing teammates on a position of SME.
  • Make sure that all the KPIs and KRAs are intact as per the client’s guidelines.
  • Dealing with customer issues and churning out an easy-to-follow solution.
  • Managing payment and delivery of customer orders and handling customer concerns and complaints in a timely manner.
  • Providing detailed information to customers currently handling payment escalations.

Education

12th -

Central Board of Secondary Education
Indore
01.2016

10th -

Central Board of Secondary Education
Indore
01.2014

Bachelor’s Degree - Commerce and management

Renaissance College of Commerce And Management
Indore

Skills

  • Salesforce and Workday
  • Training development
  • Continuous improvement
  • Customer relationship management
  • Amazon Connect
  • Microsoft Office Suite
  • Data analysis and reporting
  • Client management and relations
  • Problem solving
  • KPI tracking and management
  • Task and project management
  • Effective communication skills

Hobbies and Interests

  • Continuous Learning & Skills Development
  • Technology - Related activity
  • Music

Languages

  • English, Full Professional Proficiency
  • Hindi, Full Professional Proficiency

Timeline

Assistant Manager in Training

WNS global Services
01.2025 - Current

Learning experience Process Champion

TaskUs India Pvt Ltd
10.2022 - Current

TEAMMATE & SME

12.2019 - 10.2022

12th -

Central Board of Secondary Education

10th -

Central Board of Secondary Education

Bachelor’s Degree - Commerce and management

Renaissance College of Commerce And Management

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Shilpi Sharma