Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shilpi Shona

Bengaluru

Summary

Experienced Operations and Strategy Team Lead with 8+ years of experience in leading cross-functional teams, optimizing business operations, and implementing scalable content systems. Skilled at aligning strategic goals with measurable outcomes, driving performance through data, process design, and stakeholder collaboration. Strong background in content lifecycle management, OKRs, and KPI-driven growth. Diligent Operations Lead with a proven track record of success in effective management, strategic planning, project coordination, team collaboration, milestone achievement, leadership, and communication skills to drive team performance and ensure project completion.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations & Strategy Team Lead

Eterno Infotech
04.2022 - Current
  • Led a team of 28 across operations and content to deliver key initiatives that improved productivity and delivery timelines.
  • Built a scalable content operations framework that streamlined turnaround and reduced redundancy.
  • Managed daily and weekly team rosters, ensuring optimal shift planning and business continuity.
  • Conducted periodic performance reviews and one-on-ones to mentor team members and manage performance goals.
  • Used performance data to drive continuous process improvements and enhanced SLA compliance.
  • Handled strategic resource planning, budgeting, and vendor negotiations.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Developed effective improvement plans in alignment with goals and specifications.

Sr. Operations Associate

Verse Innovations
04.2021 - 09.2022
  • Redefined content workflows, resulting in a 40% drop in publishing errors.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Managed the editorial pipeline and ensured timely distribution across multiple platforms.
  • Coordinated with cross-functional teams to align content strategy with marketing and product goals.
  • Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
  • Increased customer satisfaction rates through diligent monitoring of quality
  • Managed staff workload distribution ensuring optimal coverage during peak periods maintaining high service levels.
  • Influenced long-term operational strategy planning contributing insights from day-to-day experiences in execution.

Operations Associate

Verse Innovations
06.2017 - 03.2021
  • Supported strategic planning through market research, operational data, and performance modeling.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Helped implement new operational tools that boosted team efficiency and visibility.
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Prepared detailed reports for senior management, highlighting key performance indicators and progress towards goals.

QA Officer

Rossari Biotech Ltd
08.2015 - 12.2016
  • Review and approve Standard Operating Procedures (SOPs), Batch Manufacturing Records (BMR).
  • Ensure documentation is compliant, traceable, and audit-ready at all times.
  • Review batch records and QA documentation for batch release.
  • Documentation & Record Management

Education

MBA - Operations

ITM University
Bengaluru, India
01.2019

Bachelor of Science - Physics

Dr JM College
Bihar
12-2013

Skills

  • Implementation of strategic goals
  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Strategic content lifecycle oversight
  • Process improvement and team management
  • Performance metrics development
  • Agile project management
  • Skilled in data interpretation and presentation
  • CMS tools optimization skills
  • Stakeholder engagement and vendor coordination

Certification

  • The Complete Business Analysis Fundamentals Course + CERT – 2022
  • Google Analytics Certified – 2023

Timeline

Operations & Strategy Team Lead

Eterno Infotech
04.2022 - Current

Sr. Operations Associate

Verse Innovations
04.2021 - 09.2022

Operations Associate

Verse Innovations
06.2017 - 03.2021

QA Officer

Rossari Biotech Ltd
08.2015 - 12.2016

MBA - Operations

ITM University

Bachelor of Science - Physics

Dr JM College

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Shilpi Shona