Summary
Overview
Work History
Education
Skills
Timeline

Shilson MG

Customer Service Executive
Edappally,Kerala

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience
2
2
years of post-secondary education
4
4
Languages

Work History

Assistant Manager

Max Life Insurance Co. Ltd
Kochi, Kerala
04.2022 - Current
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Managed over 50 customer per week

Customer Engagement Executive

Max Life Insurance Co. Ltd
Kochi, Kerala
09.2019 - 03.2022
  • Devised workaround solutions for insurance-related issues.

Operation Back Office Executive

Max Life Insurance Co. Ltd
Kochi, Kerala
02.2015 - 07.2019
  • Prepared monthly indicator and dashboard reports.

Education

Bachelor Of Commerce -

MG University, Tandem College, Kochi
09.2013 - 03.2016

Skills

    Preparing and delivering reports

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Timeline

Assistant Manager - Max Life Insurance Co. Ltd
04.2022 - Current
Customer Engagement Executive - Max Life Insurance Co. Ltd
09.2019 - 03.2022
Operation Back Office Executive - Max Life Insurance Co. Ltd
02.2015 - 07.2019
MG University, Tandem College - Bachelor Of Commerce,
09.2013 - 03.2016

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