Shilson MG
Customer Service Executive
Edappally,Kerala
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Assistant Manager
Max Life Insurance Co. Ltd
Kochi, Kerala
04.2022 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Managed over 50 customer per week
Customer Engagement Executive
Max Life Insurance Co. Ltd
Kochi, Kerala
09.2019 - 03.2022
- Devised workaround solutions for insurance-related issues.
Operation Back Office Executive
Max Life Insurance Co. Ltd
Kochi, Kerala
02.2015 - 07.2019
- Prepared monthly indicator and dashboard reports.
Education
Bachelor Of Commerce -
09.2013 - 03.2016
Skills
Preparing and delivering reports
Timeline
Assistant Manager - Max Life Insurance Co. Ltd
04.2022 - Current
Customer Engagement Executive - Max Life Insurance Co. Ltd
09.2019 - 03.2022
Operation Back Office Executive - Max Life Insurance Co. Ltd
02.2015 - 07.2019
MG University, Tandem College - Bachelor Of Commerce,
09.2013 - 03.2016
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