SHILVA PRAKASHKUMAR
BANKING
DEODAR
Summary
Dynamic professional eager to contribute to an organization committed to excellence and innovation. Passionate about leveraging skills and education in a collaborative work environment that fosters growth and development. Dedicated to playing a pivotal role in achieving organizational goals while pursuing career aspirations. Seeking opportunities that challenge capabilities and drive impactful results.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Branch Manager
ICICI Bank
07.2025 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Branch Operations Manager
ICICI Bank
03.2022 - Current
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Performed monthly compliance checks.
AM
Axis bank ltd
09.2019 - 03.2022
- 1 year
JR.OFFICER
ADARSH CREDIT CO.OP.SOCIETY,LTD
09.2013 - 09.2019
- 5 year
Education
B.A - ARTS
HNG UNI. Patan
LAVANA01.2013
HSC - ARTS
GSEB Gandhinagar
DEODAR01.2010
Skills
Leaderships
Timeline
Branch Manager
ICICI Bank
07.2025 - Current
Branch Operations Manager
ICICI Bank
03.2022 - Current
AM
Axis bank ltd
09.2019 - 03.2022
JR.OFFICER
ADARSH CREDIT CO.OP.SOCIETY,LTD
09.2013 - 09.2019
HSC - ARTS
GSEB Gandhinagar
B.A - ARTS
HNG UNI. Patan