Summary
Overview
Work History
Education
Skills
Timeline
Generic
SHINE E.S

SHINE E.S

Summary

To work extensively in a dynamic and rewarding organization where my hard& smart work, ability and sincerity can be identified and it can be put to the maximum use for the mutual growth of the organization and my self. Results-driven profesional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagsoning repair issues. Committed to implementing best practices and standards to deliver customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience
4
4
Languages

Work History

SERVICE ADVISOR

STRENGTH & C APABILITIES
  • To collect vehicles which comes for service and write complain in complain register book with customer name ,phone no, vehicle detail after that check vehicle service history record
  • Open the Job card with correct time cost Estimate of particular vehicle, make requisition which is require for service of vehicle when vehicle‘s service complete prepares bill of particular vehicle and close job card
  • Give advice to customer for next service
  • Total productive maintenance and planning routine maintenance
  • Ensuring that all tools and equipments well kept and maintained., To collect vehicles which comes for service and write complain in complain register book with customer name ,phone no, vehicle detail after that check vehicle service history record
  • Open the Job card with correct time cost Estimate of particular vehicle, make requisition which is require for service of vehicle when vehicle‘s service complete prepares bill of particular vehicle and close job card
  • Give advice to customer for next service
  • Total productive maintenance and planning routine maintenance
  • Ensuring that all tools and equipments well kept and maintained
  • Making estimate for accident repair, parts ordering, claim arranging, calculating depreciation
  • Motivated
  • Capability to maintained optimized parameters & tools
  • Take care of all the maintenance activities like daily, weekly, monthly, preventive related to M/C’s
  • Maintained relationship with all the dept
  • Accepting challenging tasks, Development jobs, and new assignments.

BODY SHOP ADVISOR

  • Interacting with customers and understanding their requirements
  • Giving suggestions and recommendations to customers regarding their vehicle
  • Estimating cost and time for the repair /up gradation of the vehicle
  • Coordinating work process with the technicians and other departments of the organization
  • Keeping up with market trends and prices and competitor strategies
  • Negotiating with customers for prices
  • Following automobile industry safety norms and standards
  • Taking telephonic inquires and queries of customers
  • Meeting all assigned targets and objectives
  • Making evaluating reports for the establishment and attending training process for new products
  • Making estimate for accident repair, parts ordering, claim arranging, calculating depreciation.

SERVICE MANAGER

Sony Motors
08.2015 - Current
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

SPARE PARTS SALES EXECUTIVE

IBIN AJAYAN TRADING GROUP
08.2013 - 08.2015

SERVICE ADVISER & ESTIMATOR

ORIENT MOTORS
SHARJAH
12.2011 - 09.2012

BODY SHOP ADVISER

HYSON MOTORS
12.2007 - 09.2011

SERVICE ADVISER, SPARE PARTS SALES EXECUTIVE

POPULAR HYUNDAI, COCHIN
04.2007 - 12.2007
  • Main Duties & Responsibilities
  • Setting up monthly sales, working in teams, maintaining customer relationship, coordinating with different departments
  • Maintaining adequate inventory levels, ensuring future parts availability
  • To maintain contact with customers after purchase to ensure customer satisfaction
  • Handling stocks and inventory management systems, monthly perpetual
  • Working with the service department, collision repair shop and wholesale account representatives to ensure inventory is available when needed
  • Reviewing sales figures, costs and stock monthly to ensure budget benchmarks are met
  • Generating Lost Sale Report
  • Communicating with customers and vendors in multi cultural environment

Education

Diploma - Automobile Engineering

Nandha Polytechnic, Automobiles R.M.V.H.S.E Perinjanam
Erode, Tamil Nadu, Kerala

Secondary School Leaving Certificate - undefined

Board of Kerala

COMPUTER SKILLS - undefined

shop MS - undefined

AUTO CADD

Skills

Sales expertise

undefined

Timeline

SERVICE MANAGER

Sony Motors
08.2015 - Current

SPARE PARTS SALES EXECUTIVE

IBIN AJAYAN TRADING GROUP
08.2013 - 08.2015

SERVICE ADVISER & ESTIMATOR

ORIENT MOTORS
12.2011 - 09.2012

BODY SHOP ADVISER

HYSON MOTORS
12.2007 - 09.2011

SERVICE ADVISER, SPARE PARTS SALES EXECUTIVE

POPULAR HYUNDAI, COCHIN
04.2007 - 12.2007

SERVICE ADVISOR

STRENGTH & C APABILITIES

BODY SHOP ADVISOR

Diploma - Automobile Engineering

Nandha Polytechnic, Automobiles R.M.V.H.S.E Perinjanam

Secondary School Leaving Certificate - undefined

Board of Kerala

COMPUTER SKILLS - undefined

shop MS - undefined

AUTO CADD
SHINE E.S