Shine Fernandes
International Business Development / Account Manager
Vadodara,Gujarat
Summary
Experienced International Business Development & Sales Manager with more than 10 years’ experience in SaaS and Software based industries, working in various profiles from International Business Development, Lead Generation, RFx Process and related verticals.
Overview
21
21
years of professional experience
4
4
Languages
Work History
International Business Development /Account Manager
Chooch
Vadodara, Gujarat
2023.05 - Current
- Reached out to prospective customers using effective social media, research skills and networking events.
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
Inside Sales Manager
PORTCAST
Vadodara
10.2022 - 11.2022
- Hired to set up the pilot outbound lead generation / sales development processes
- Responsible for creating new opportunities in various regions and domain verticals
- Engaging in newly acquired/interested prospects to nurture and make sure they qualify before passing on to the closure team
- Strategic outbound outreach based on the Commercial, Enterprise & Strategic Accounts model, further bifurcating them into different business verticals
- Collaborate with Marketing Teams for to and fro of thoughts and strategies, to stay updated with the industry updates and incidents.
International Business Development Manager
Ocean Insights
Vadodara
10.2016 - 09.2022
- Helping with Strategies and techniques to approach the inbound and more importantly outbound lead generation/opportunity qualify/create
- Worked in sync with Regional Strategic Directors to generate Opportunities for the respective verticals, leading to major success in the DACH region
- Strategic outbound approach for GDPR regions without violating any clause mentioned in the GDPR regulations
- Defining (Daily-Weekly-Monthly-Quarterly) KPIS, Targets for self and team members across regions
- Develop and execute strategic plans to drive business growth, increase market share, and achieve revenue targets
- Collaborate with cross-functional teams to develop and implement sales strategies, marketing campaigns, and product launches
- Been a part of continuous closures quarter on quarter
- Some of the notable business wins included BASF, BMW, BSH, JTI, Mercedes and others.
Sales Development Representative
Automation Anywhere
Vadodara
12.2012 - 10.2016
- Generate leads using the G2C approach
- Converting inbound leads and processing them accordingly in the sales funnel
- Achieve predefined target of qualified leads on monthly basis
- Conduct market research and competitive analysis to identify market trends and customer needs, and make data-driven recommendations to senior management
- SPOC/Owner for RFx process - Initiated, Streamlined the process and later trained more team members; as per management's request.
Team Leader
Crystal Parenteral Ltd
Vadodara
11.2008 - 09.2012
- Providing front office support for one of the main client’s and taking care of the appointments scheduling, billing issues
- Getting in touch with the various insurance firms to check the claim status of the billed claims (via phone, web portal, IVR)
- Taking care of Drug (pharmacy) requests
- Credentialing providers and Groups, with different insurance firms either thru web or via paper forms
- Handling a team consisting of 6 members; of which 4 in India and 2 in the US
- Assigning tasks to team members and managing the same
- Resolving and training the Clients with our in-house EMR software, training them with each module at a time to ensure that they are able to grasp the functionality and the use of the software in a proper manner.
Employee Relations Executive
GCI, Collabera
Vadodara
10.2006 - 11.2007
- Handling and managing the queries and concerns of the clients related to HR
- Handling employees once they are on board with us till they leave the firm, including their salary reviews, providing employment verification letters for various purposes
- Elucidating the HR policies in details leaving no scope for doubts
- Assisting in aligning HR with core business.
Customer Support/Sales Representative
Wipro BPO
Pune
02.2005 - 08.2006
- Handling inbound calls from US customer’s with regards to airline flight seat reservation, flight time information, flight information, SkyMiles program information and book ticket using SkyMiles (‘SkyMiles’ is a frequent flyer program by Delta Airlines) Promoting IT products and developing new segments
- Mentoring the OJT bay and floor walking 20 hours a week to supervise and help the OJT batch with any issues concerning the inbound calls
- Try to achieve maximum sale of tickets maintaining the quality and the AHT in the best possible way
- Helping and promoting customers to book flight tickets online through delta.com
- Solving customer’s issues while booking tickets on delta.com
- Marketing our partner vendor’s like Awis and Hertz for Car rentals, hotels.com for hotel stay and American Express Credit Card.
Education
Bachelor of Commerce - Accounting and Income Taxation
Maharaja Sayajirao University of Baroda
October 2004
Higher Secondary Certificate - undefined
Rosary High School
April 2001
Skills
- Adaptability
- Ability to Work in a Team
- Microsoft Office
- Communication
- Customer Service
- Problem Solving Skills
- Management
- Ability to Multitask
- Process Improvement
- Goals and Performance
- Client Meetings
- Prospecting and Cold Calling
- Product and Service Sales
- Enterprise Sales
- Sales Expertise
- Business Optimization
- Team Member Development
- Database Management
- Corporate Communications
- Team Leadership
- Knowledge Base
References
Reference: Available upon request.
Interests
Extra-curricular activities
Basketball Player at Rosary High School / MSU, Vadodara
Had been an active District & State Level Basketball player throughout school and college years
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementFlexible work hoursPaid time offWork from home optionPersonal development programsTimeline
International Business Development /Account Manager
Chooch
2023.05 - Current
Inside Sales Manager
PORTCAST
10.2022 - 11.2022
International Business Development Manager
Ocean Insights
10.2016 - 09.2022
Sales Development Representative
Automation Anywhere
12.2012 - 10.2016
Team Leader
Crystal Parenteral Ltd
11.2008 - 09.2012
Employee Relations Executive
GCI, Collabera
10.2006 - 11.2007
Customer Support/Sales Representative
Wipro BPO
02.2005 - 08.2006
Bachelor of Commerce - Accounting and Income Taxation
Maharaja Sayajirao University of Baroda
Higher Secondary Certificate - undefined
Rosary High School