Shine George
Network Engineer
Manakkad
Summary
Dynamic Network Engineer with over 9 years of proven expertise in Voice over IP solutions, specializing in Cisco technologies. Demonstrated proficiency in Microsoft Teams, Genesys Cloud CX, and Palo Alto Firewall technologies, consistently recognized for enhancing customer satisfaction and driving operational efficiencies. Strong problem-solving skills and a solid foundation in Cisco and Session Initiation Protocol (SIP) complement a Bachelor of Engineering in Computer Science. Committed to leveraging technical knowledge to deliver innovative solutions and exceed organizational goals.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Sr Associate, Client Network Delivery
Systal Technology Solutions Private Limited
10.2021 - Current
- Transitioned As part of a corporate agreement with AT&T
Sr Associate
AT&T Global Business Services India Private Limited
06.2019 - 09.2021
VOIP Specialist
HCL Technologies
11.2016 - 02.2019
IT Voice support Engineer
Voxvalley Technologies
02.2014 - 02.2016
- Providing L2 level support for CISCO products for clients.
- Resolving the issues recorded and escalated by Tier 1 team.
- Troubleshooting issues related to VOIP technologies.
- Simple and complex MACD operations.
- Troubleshooting issues that arise in CISCO IP Phones, IP Communicator, Cisco Jabber, voice mail issues etc.
- Configuring Call Manager features and services.
- Troubleshooting call routing issues.
- Worked in migration stage of the project.
- Hands on experience with telecom Protocols like H.323, SIP, MGCP, ISDN PRI- E1/T1
- Configuration and troubleshooting of Extension Mobility.
- Configuration of jabber and troubleshooting all issues related to jabber.
- Configuration and implementation of Voice Networks.
- Integration of Cisco Unity Connection and troubleshooting issues.
- Handling bridge (conference calls) organized to resolve issues involving different parties such as MLAN, Firewall, ISP etc.
- Interacting with the client and end-users through e-mail, Web-ex meetings, and voice or video calls to resolve the issues and maintaining quality in all sorts of communication.
Education
B Tech - CSE
Reva College
Bengaluru, IndiaClass 12th - undefined
SVHSS Palemad
Palemad, KeralaSkills
MS Teams collaboration
SBC implementation
Proficient in direct routing
SIP protocol expertise
Proficient in Genesys Cloud CX
Palo Alto firewall management
Personal Information
- Citizenship: Indian
- Date of Birth: 08/09/1987
- Nationality: Indian
- Marital Status: Married
Certifications And Projects
- Cisco Certified Network Associate, CCNA Routing & Switching (Undergone Training), CCNA Voice (Certified)
- Cisco Certified Network Professional, CCNP Voice (Undergone Training)
- Microsoft Certification, MS-700: Microsoft Teams Administrator - Certified 2024
Personal data processing
I hereby declare that all the above information is true to the best of my knowledge.
Additional Information
MICROSOFT TEAMS, GENESYS, PALO ALTO FIREWALL
Troubleshooting issues related to VoIP technology, have a good understanding of communications manager traces and debugs on gateway.
• Responsible for troubleshooting and deployment of Cisco products for multiple vendors, troubleshooting tickets are mostly related to multiple user issues, Configured Cisco voice gateways, troubleshooting complex call routing issues.
MS Teams
• Expert in management portals: Azure Portal, Microsoft 365 Admin Center, Teams Amin Center & PowerShell
• Microsoft 365 Group, Security Groups, Dynamic User Group • Managing and Administrating Teams • Governance and Life Cycle Management (Naming & Expiration Policy, Archive, delete teams) • Guest access policies, Federation, External access and Cross-Tenant B2B Collaboration • Azure Identities and Governance (Azure AD, Multi Factor Authentication, SSO, Azure AD Connect) • Messaging Policy, Teams Policy, Meeting Policy, Calling Policy, • Managing Teams Channels (Standard Channel, Private Channel), File Management • Teams Phone System, PSTN Connectivity options (Calling Plan, Direct Routing, Operator Connect) • Teams device management, Cloud registration of Teams IP Phone • Emergency Calling, Network Topology and Network Location, Location Information Service (LIS) • Calling Features (Delegates, Sim Ring, Forward, Pickup) • Audio Conferencing • Dial Plans and RegEx • IVR Solution (Call Queue and Auto Attendant) • Troubleshooting of Teams (Client Logs, Network Planner, Connectivity Test Tool, Assessment Tool) • Direct Routing, SSL Certificates
Timeline
Sr Associate, Client Network Delivery
Systal Technology Solutions Private Limited
10.2021 - Current
Sr Associate
AT&T Global Business Services India Private Limited
06.2019 - 09.2021
VOIP Specialist
HCL Technologies
11.2016 - 02.2019
IT Voice support Engineer
Voxvalley Technologies
02.2014 - 02.2016
Class 12th - undefined
SVHSS Palemad
B Tech - CSE
Reva College